Workflow Step fails and retries entire workflow 11 times

[Former Community Member]

Hi,

we have a registration workflow that has two steps:

1. Send email to admin
2. Send email to user

The problem is that sometimes the mail server doesn't like the user's email address and refuses to send the email, throwing an exception in that workflow step. In the logs I can see the exception and I can see that AEM restarts the entire workflow (also sending emails to the admin). My question now is, why does AEM restart the entire workflow and not just the step that failed?

Thanks,

Paul

[Lokesh_Shivalingaiah]

have you created your custom workflow steps or using OOB steps

[Former Community Member]

Both steps use "com.adobe.cq.social.commons.SendEmailProcess"

[Lokesh_Shivalingaiah · Accepted solution]

Actually 'SendEmailProcess' throws 'WorkflowException' when anything fails which might be causing it to restart the complete workflow !!

This looks like an issue. Can you please create a support ticket for the same.