On AEM 6.5 controls on RTE does not show up in regular view, but shows in expanded view

[surenk]

Environment: AEM 6.5, SP 6.5.4, MacOs, Chrome 84.0 (On Firefox it showed once, but did not after that).

While editing an experience fragment, the controls on the RTE do not show. While in expanded view they do.. what may be the issue?

 

[vanegi]

Hello @surenk,

Inside XF, on which component do you see this behavior? I just checked with OOTB text component in 6.5.4 patch and the controls work fine in RTE.

Thanks!!

[surenk]

@vanegi 

Using it something like this..

<copyText
  jcr:primaryType="nt:unstructured"
  sling:resourceType="cq/gui/components/authoring/dialog/richtext"
  fieldLabel="Copyright Text"
  name="./copyRightText"
  removeSingleParagraphContainer="{Boolean}true"
  useFixedInlineToolbar="{Boolean}true"
  required="{Boolean}true">
  <rtePlugins jcr:primaryType="nt:unstructured">
    <format jcr:primaryType="nt:unstructured" features="*"/>
      <justify ...
      <lists ...
      <paraformat ..
        <formats ..
          <default_h1 jcr:primaryType="nt:unstructured" ...
          ...
	    </formats>
      </paraformat>
      <misctools features="[specialchars,sourceedit]" jcr:primaryType="nt:unstructured"/>
      <edit defaultPasteMode="wordhtml" features="[cut,copy,paste-default,paste-plaintext,paste-wordhtml]" jcr:primaryType="nt:unstructured"/>
        <styles jcr:primaryType="nt:unstructured" features="*">
        <styles jcr:primaryType="nt:unstructured">
...	    </styles>
        </styles>
        <undo ...
  </rtePlugins>

[BrianKasingli]

@surenk, there might be a JavaScript error from the Granite UI front-end. Can you please share any errors from the browser's console log?

[arunpatidar]

If It doesn't work let me know, I have a css hack to enable it.

[surenk]

That'll be great to try.. can you please share Arun?