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Omni-Channel Functionality

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AEM_Forum
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21-09-2016

Hi,

I came across the following requirement from my client:

"Omni-Channel - ability for the Customer’s Customers to start a transaction in one channel, pause and then pick up seamlessly in another."

For example, I have moved two items to shopping cart using desktop.

For some reason, I log out of desktop, login using the mobile. I should be able to see those two items in the shopping cart and continue from there.

Kindly suggest how this functionality could be achieved.

Thanks,

Rama.

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Jitendra_S_Toma
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Jitendra_S_Toma
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21-09-2016

Follow up question:

The user has not been logged in. right?

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21-09-2016

Obviously, I am looking for an Adobe marketing Cloud based solution.

Free to use all/any of its products.

Appreciate your responses.

Thanks,

Rama.

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21-09-2016

Let us consider both cases: Logged in and Anonymous.

Even if we say this functionality could not be achieved with Anonymous, it is fine.

Thanks,

Rama.

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kautuk_sahni
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22-09-2016

Hi, 

I have not tested out this, but i am sure, if user has added things in cart from device 1 and then logged out and later login with device 2, they product must be there in cart.

What is the current behavior in AEM (specify your version)? 

~kautuk