We have an issue where launchers are not getting triggered in publish instance but works fine on author instance. There are no errors in log files and we have also set loggers for below
but still there is no useful info. To rule out the permissions issue, we have provided RMCDR permission to all folders for workflow system users.
On further digging, it seems the listener is not getting triggered on node modification (My assumption). We tried even with a simple OOTB workflow but still did not work. It works fine on author instance as stated previously.
Does anyone have idea on this issue or what all things needs to be checked. Workflows are under /var/workflow/models and settings under /conf/global/settings/workflow.
We have resolved the issue by cleaning up var/workflow/instances and etc/workflow/instances as there were running workflows and their modes has been mvoed under var or had been deleted. Hence we have deleted the server0 and server1 folder under var and etc instances which fixed the issue.
I have verified that the workflow models are present under /conf/global/settings/workflow/models.
During 6.5 update we moved the workflows from old etc/workflow to var/workflow/models and launchers under conf/global/settings/ in AUTHOR only. We do not do anything specifically for publish workflows during upgrade. I also took the package from author with launcher and workflows and installed it on publishers. Still no luck.
Please let me know if there is any configs which we might have missed or specific to publish instances that needs to be added. Because we have checked all the old vs new updated workflow and launcher paths which works fine on author instances but not on publish.
Can you confirm if you have workflow models available in /conf/global/settings/workflow/models(updated workflow model location starting 6.4) along with runtime location /var/workflow/models in publish instance.
Ignore if you have already checked and it is available.
Also, could you please share details on how you have updated workflows as part of upgrade from 6.3 to 6.5
Thanks for the reply. Issue is seen in our Dev stage and Production publishers. We have also raised a day care but we are not able to fix the issue. It should be due to some OOTB functionality which is breaking the launchers as it is not working on publishers only across all instances. Please let me know if you have any idea on this.
can you please provide the basic configuration of your workflow launcher here? Also, can you also check the run modes assigned to the launcher? Generally, to run both on Author & Publish, select or add 'Author & Publish' from run modes dropdown.