Lack of customer service assistance

[#1]

It has been over two weeks since my team has originally requested more information about Adobe Experience Manager. I have spoken to countless reps, all of which could not assist me. Can anyone even tell me if Adobe Experience Manager is worth wasting my time with all the hoops Adobe has made us jump through? We are just needing to be able to add signatures to a secured document that allows Fill & Sign usage, but will not give me the capabilities through Adobe Acrobat Pro DC.

[KSwanson2 · Accepted solution]

"We are just needing to be able to add signatures to a secured document that allows Fill & Sign usage" - is this your requirement?

If so, AEM is not the product for this..at the minimum it'll be overkill for the requirement you've described. Why not look into something like Adobe Sign or Docusign which seems to be tailor made for things like this.

[KSwanson2 · Accepted solution]

I know it is overkill, but when a document we have to use on the daily will not let you edit it unless you use the same system that was used when creating it, it is pretty much our only option. We have Adobe Sign, but unfortunately the document does not work as an attachment.