Issue with Service Pack 2 (CQ 5.6), CugSupportImpl in Unsatisfied state

[Former Community Member]

Hi,

After installing SP2 we are facing several issues. One of the issue is:

On Publish, CugSupportImpl is in unsatisfied state. I can also see error in logs; Please help. Its urgent.

11.09.2015 09:14:52.166 *ERROR* [FelixStartLevel] com.day.cq.cq-authhandler [com.day.cq.auth.impl.cug.CugSupportImpl] The activate method has thrown an exception (org.apache.sling.api.SlingException)
org.apache.sling.api.SlingException: null
    at com.day.cq.auth.impl.cug.CugSupportImpl.syncACLs(CugSupportImpl.java:627)
    at com.day.cq.auth.impl.cug.CugSupportImpl.enable(CugSupportImpl.java:565)
    at com.day.cq.auth.impl.cug.CugSupportImpl.findInitialSet(CugSupportImpl.java:495)
    at com.day.cq.auth.impl.cug.CugSupportImpl.configure(CugSupportImpl.java:191)
    at com.day.cq.auth.impl.cug.CugSupportImpl.activate(CugSupportImpl.java:148)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.felix.scr.impl.helper.BaseMethod.invokeMethod(BaseMethod.java:236)
    at org.apache.felix.scr.impl.helper.BaseMethod.access$500(BaseMethod.java:37)
    at org.apache.felix.scr.impl.helper.BaseMethod$Resolved.invoke(BaseMethod.java:613)
    at org.apache.felix.scr.impl.helper.BaseMethod.invoke(BaseMethod.java:496)
    at org.apache.felix.scr.impl.helper.ActivateMethod.invoke(ActivateMethod.java:149)
    at org.apache.felix.scr.impl.manager.ImmediateComponentManager.createImplementationObject(ImmediateComponentManager.java:251)
    at org.apache.felix.scr.impl.manager.ImmediateComponentManager.createComponent(ImmediateComponentManager.java:119)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager$Unsatisfied.activate(AbstractComponentManager.java:1518)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.activateInternal(AbstractComponentManager.java:550)
    at org.apache.felix.scr.impl.manager.DependencyManager.serviceAdded(DependencyManager.java:333)
    at org.apache.felix.scr.impl.manager.DependencyManager.serviceChanged(DependencyManager.java:159)
    at org.apache.felix.framework.util.EventDispatcher.invokeServiceListenerCallback(EventDispatcher.java:932)
    at org.apache.felix.framework.util.EventDispatcher.fireEventImmediately(EventDispatcher.java:793)
    at org.apache.felix.framework.util.EventDispatcher.fireServiceEvent(EventDispatcher.java:543)
    at org.apache.felix.framework.Felix.fireServiceEvent(Felix.java:4401)
    at org.apache.felix.framework.Felix.registerService(Felix.java:3411)
    at org.apache.felix.framework.BundleContextImpl.registerService(BundleContextImpl.java:346)
    at org.apache.felix.framework.BundleContextImpl.registerService(BundleContextImpl.java:320)
    at org.apache.sling.resourceresolver.impl.ResourceResolverFactoryActivator.registerFactory(ResourceResolverFactoryActivator.java:444)
    at org.apache.sling.resourceresolver.impl.ResourceResolverFactoryActivator.checkFactoryPreconditions(ResourceResolverFactoryActivator.java:467)
    at org.apache.sling.resourceresolver.impl.ResourceResolverFactoryActivator.activate(ResourceResolverFactoryActivator.java:381)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.felix.scr.impl.helper.BaseMethod.invokeMethod(BaseMethod.java:236)
    at org.apache.felix.scr.impl.helper.BaseMethod.access$500(BaseMethod.java:37)
    at org.apache.felix.scr.impl.helper.BaseMethod$Resolved.invoke(BaseMethod.java:613)
    at org.apache.felix.scr.impl.helper.BaseMethod.invoke(BaseMethod.java:496)
    at org.apache.felix.scr.impl.helper.ActivateMethod.invoke(ActivateMethod.java:149)
    at org.apache.felix.scr.impl.manager.ImmediateComponentManager.createImplementationObject(ImmediateComponentManager.java:251)
    at org.apache.felix.scr.impl.manager.ImmediateComponentManager.createComponent(ImmediateComponentManager.java:119)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager$Unsatisfied.activate(AbstractComponentManager.java:1518)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.activateInternal(AbstractComponentManager.java:550)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.enable(AbstractComponentManager.java:261)
    at org.apache.felix.scr.impl.config.ImmediateComponentHolder.enableComponents(ImmediateComponentHolder.java:328)
    at org.apache.felix.scr.impl.BundleComponentActivator.initialize(BundleComponentActivator.java:158)
    at org.apache.felix.scr.impl.BundleComponentActivator.<init>(BundleComponentActivator.java:113)
    at org.apache.felix.scr.impl.Activator.loadComponents(Activator.java:261)
    at org.apache.felix.scr.impl.Activator.bundleChanged(Activator.java:179)
    at org.apache.felix.framework.util.EventDispatcher.invokeBundleListenerCallback(EventDispatcher.java:868)
    at org.apache.felix.framework.util.EventDispatcher.fireEventImmediately(EventDispatcher.java:789)
    at org.apache.felix.framework.util.EventDispatcher.fireBundleEvent(EventDispatcher.java:514)
    at org.apache.felix.framework.Felix.fireBundleEvent(Felix.java:4385)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:2080)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1279)
    at org.apache.felix.framework.FrameworkStartLevelImpl.run(FrameworkStartLevelImpl.java:304)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException: null
    at com.day.cq.auth.impl.cug.CugSupportImpl.installCUG(CugSupportImpl.java:665)
    at com.day.cq.auth.impl.cug.CugSupportImpl.syncACLs(CugSupportImpl.java:620)
    ... 56 common frames omitted
11.09.2015 09:14:52.166 *ERROR* [FelixStartLevel] com.day.cq.cq-authhandler [com.day.cq.auth.impl.cug.CugSupportImpl] Component instance could not be created, activation failed

[smacdonald2008]

I sent this question to our support team to see if there is a known issue here. 

Now what effects are you seeing here. Is there something in AEM that is not working - if so - can you please describe the behavior. 

[Former Community Member]

        Hi, Due to this issue, when CUGs are added on Author, rep:policy nodes are not created on Publish. -Punit

[Sham_HC · Accepted solution]

File an official support request with below information

*)   Is it cluster setup

*)   Complete log files

*)   Output of /system/console/bundles/.json

[marys389]

We are experiencing the same problem.  What is the solution?

[Jörg_Hoh]

Have you assigned groups to all of your CUGs?

Jörg

[marys389]

I'm not sure what you mean by this.  Do you mean that if we have Enabled checked then we have supplied at least one group?

[Jörg_Hoh]

Yes, have you assigned at least a single group to the CUG? And is this group available on publish?

kind regards,
Jörg

[marys389]

I found 6 pages where cug is enabled but no groups are specified.  And this error is occurring when any of these pages get activated.  Thank you for your help on this.  

Mary