Incomplete Preview packages from getTranslationObjectPreview()



We are using the getTranslationObjectPreview() endpoint in our integration to retrieve preview packages from AEM during project creation. The preview packages are sent to the translation vendors for context during translation.

The solution works perfectly with WeRetail site.

But with some customers, we are getting incomplete zip packages.


Expected Result is a zip package with 3 folders - 1. Content (containing html page), 2. etc (containing default supporting files), 3. var (containing customer specific css, js and images)


Actual results vary, but in some cases var folder is missing, in some cases var folder is missing .css


Is there any documentation for AEM customers on how this shoudl be setup in AEM to ensure the preview pckage builds correctly? 

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