Expand my Community achievements bar.

Dive into Adobe Summit 2024! Explore curated list of AEM sessions & labs, register, connect with experts, ask questions, engage, and share insights. Don't miss the excitement.
SOLVED

HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

Avatar

Level 4

After downloading and installing the package from the git I am getting this error - "HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.". I tried steps based on this discussion -> https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/http-error-503-authenticat...

But nothing worked. Please help me to solve this issue.

1 Accepted Solution

Avatar

Correct answer by
Level 4

I found the cause of this issue. It happened because of the unwanted components that occupied the page while doing authoring. After removing that unwanted components, it was working fine. Thanks everyone for the support.

View solution in original post

10 Replies

Avatar

Community Advisor

Are you able to open crx/explorer?

Himanshu Jain

Avatar

Level 4

No I cannot open the crxde. And I am getting the same error "HTTP ERROR 503 Service Unavailable"

Avatar

Community Advisor

Shut down the instance and remove index files in crx-start/repository folder and restart it.

Himanshu Jain

Avatar

Community Advisor

please make sure you are using correct version that your project archetype supports. Install a stable service pack before installing your project from GIT.

Avatar

Correct answer by
Level 4

I found the cause of this issue. It happened because of the unwanted components that occupied the page while doing authoring. After removing that unwanted components, it was working fine. Thanks everyone for the support.