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Level 2
November 24, 2021
Solved

Getting 403 forbidden error while uploading image to DAM

  • November 24, 2021
  • 1 reply
  • 4007 views

Hi All, 

I am facing an issue while uploading an image to DAM folder. On Dev environment, new userid created with admin rights and kept in admin group, but still issue exists. 

Clearly it is access issue. Any steps which i might missed. Could you please help on this, do let me know if you need any details.

 

Kind regards,

Pavan

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Best answer by Siva_Sogalapalli

Hi @siva_sogalapalli 

1. Unable to upload assets with admin users. 

2. Created new test users and provided all access and added it in admin group, still problem exists. 

Kind regards,

Pavan


If you have issue with admin user itself then you will not work for test user as the user is part of admin group.

Looks like something is wrong. Since you're sayings it's dev environment, is any of other dev users able to upload assets ? If so can you compare the access with working user ids?

 

did you check error log and see if you can find any error in the logs?

 

one last thing, create new test user and give Read, Modify, Create, Delete access at the user itself instead of adding the user into admin group and see if that works? so that we can figure out whether it's issue with admin group or not.

 

 

 

 

 

 

 

 

1 reply

Siva_Sogalapalli
Community Advisor
Community Advisor
November 24, 2021

Hi @phampi 

 

you can verify below:

1. Go to http://<hostname>:<port>/useradmin

2. Navigate to the user - Permissions tab and verify the user has Read, Modify , Create access on the DAM path where the user is trying to upload image.

Example : 

3. Verify whether any of groups (where the user is part of)  doesn't have access to the DAM path. 

 

 

 

 

 

 

phampiAuthor
Level 2
November 24, 2021

Hi Siva,

Thanks for quick reply.

I have checked this. UseID having admin rights and also having permission to read and modify.

Is there any alternative way please let me know.

Kind Regards,

Pavan 

 

phampiAuthor
Level 2
November 25, 2021

If you have issue with admin user itself then you will not work for test user as the user is part of admin group.

Looks like something is wrong. Since you're sayings it's dev environment, is any of other dev users able to upload assets ? If so can you compare the access with working user ids?

 

did you check error log and see if you can find any error in the logs?

 

one last thing, create new test user and give Read, Modify, Create, Delete access at the user itself instead of adding the user into admin group and see if that works? so that we can figure out whether it's issue with admin group or not.

 

 

 

 

 

 

 

 


Hi @siva_sogalapalli ,

Apologise.

It was the client's policy which was restricting to upload and download. 

Really appreciate your all help.  

Thanks.  

Regards,

Pavan