Error in connecting AEM to Adobe Campaign

[Akanksha_Shree]

Hi Team,

I am working on AEM – Adobe Campaign Integration part. Here I have created an operator for AEM in Adobe Campaign, also created multiple AEM instances for local machines of AEM in 'External Account' folder.

From few local machines, AEM is able to connect ‘Adobe Campaign’ successfully but for few local machines it is not getting connected, as all these local hosts are mentioned in server of separate AEM instances.

Please let me know what the reasons are behind this.

Also for one local machine, it was getting connected successfully earlier, but now it is not working and we are getting Error ‘Could not connect. Please verify credentials’. Please find the image for the same.

Thanks,

Akanksha

[smacdonald2008]

So AEM is connecting from some machines while not connecting from others. Can you see any difference between the machine where its connecting and where is not connecting? Are you using same credentials? 

[Akanksha_Shree]

Thanks for your reply.

I will check with the team if there is any configuration difference among machines.

Ya, I am using same 'aemserver' credentials from machines.

For one machine it was connected last week, but shows error in this week. So it was surprising for me, but it may be some network or configuration problem. I will check it.

Thanks,

Akanksha

[smacdonald2008 · Accepted solution]

It sounds like a network issue if it was working and now its not. 

[Feike_Visser1]

Can you check the error.log file and see what error is in there?

[kautuk_sahni]

Hi 

As mentioned by Feike,

Please look at error.log and browser console to further debug the issue.

Thanks and Regards

Kautuk Sahni