Dynamic Media Component (Video) not working in authoring mode (EDIT) on upgraded instance

[MHarish]

ENV: AEM 6.5.3.0 (upgraded from AEM6.4)

On using Dynamic Media component, "is/image" request is throwing console error on Author EDIT mode.

In DISABLED mode, the same request picks the imageserverurl, which works fine.

**/is/image ** Request reference: http://1.1.1.1:4502/is/image/conf/global/settings/dam/dm/presets/viewer/video?req=userdata,json,UTF-...
No preview server defined for root ID referenced in net path

In Error.log, getting
ERROR* [1.1.1.1 [1591945086976] GET /is/image/conf/global/settings/dam/dm/presets/viewer/video HTTP/1.1] com.adobe.cq.dam.s7imaging.impl.ps.forwarder.ForwardRequestHandlerFactory Unable to forward request for root ID: [conf], no preview server defined for [conf]

Does Scene7 or Dynamic Media configuration required.?

Any pointers or suggestion much appreciated.

[Ravi_Pampana · Accepted solution]

Hi,

We need to configure Dynamic Media configuration in author by going to "Cloud Services --> Dynamic Media Configuration" 

http://localhost:4502/libs/dam/content/configurations/dmscene7.html/conf 

Select global and click on Create button on top right corner

Enter the configuration details by entering Scene7 Email and password 

Make sure the account has the proper permission to upload/activate the images in scene7 

Select the region based on the account where the Scene7 server is present

Hope this helps!

[avvidya931]

Hi @MHarish  @Ravi_Pampana ,

Have you got solution the problem, even I'm facing the same issue and we have proper configurations in place

Regards,

Vidya AV