Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

does Adobe have a chat client (for AEM + adobe campaign integration)

Avatar

Avatar
Validate 1
Level 2
nutmix
Level 2

Likes

2 likes

Total Posts

44 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Give Back 3
Give Back
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
nutmix
Level 2

Likes

2 likes

Total Posts

44 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Give Back 3
Give Back
Boost 1
Affirm 1
View profile
nutmix
Level 2

01-12-2020

Our org uses adobe campaign.  It is thinking of using AEM for a new project. We could just implement zendesk or similar in the AEM site, but then there is no chat history in the adobe campaign side.

This page:

https://experienceleague.adobe.com/docs/livefyre/implementation/app-integrations/c-app-integratios-c...

 

Claims to integrate chat into AEM, but we cant see what the chat solution is or how it works. It seems to be embedding "livefyre". Googling this, its not a chat system at all, its a content delivery system, its yet another CMS and presumably not part of, or integrated with, adobe campaign?.

 

JUST TO BE CLEAR, I am not asking about integrating any 3rd party chat clients, this is relatively easy. I am asking if Adobe has a chat client which is integrated with adobe campaign backend so that the chat history and correspondence history are in the same system?  If not its a bit of a hole in the Adobe Campaign product?

Accepted Solutions (0)

Answers (1)

Answers (1)

Avatar

Avatar
Ignite 1
MVP
SureshDhulipudi
MVP

Likes

163 likes

Total Posts

174 posts

Correct Reply

49 solutions
Top badges earned
Ignite 1
Give Back 5
Give Back 3
Give Back 10
Give Back
View profile

Avatar
Ignite 1
MVP
SureshDhulipudi
MVP

Likes

163 likes

Total Posts

174 posts

Correct Reply

49 solutions
Top badges earned
Ignite 1
Give Back 5
Give Back 3
Give Back 10
Give Back
View profile
SureshDhulipudi
MVP

01-12-2020

You can very easily integrate 3rd party chat tools on AEM.

It is as simple as adding their JavaScript to the page.

Link:- https://www.tawk.to/

Link:- https://www.purechat.com

Link:- http://helpcenterlive.com/

 

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/chat-tool-for-aem/qaq-p/22...