does Adobe have a chat client (for AEM + adobe campaign integration)

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nutmix

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nutmix

nutmix

01-12-2020

Our org uses adobe campaign.  It is thinking of using AEM for a new project. We could just implement zendesk or similar in the AEM site, but then there is no chat history in the adobe campaign side.

This page:

https://experienceleague.adobe.com/docs/livefyre/implementation/app-integrations/c-app-integratios-c...

 

Claims to integrate chat into AEM, but we cant see what the chat solution is or how it works. It seems to be embedding "livefyre". Googling this, its not a chat system at all, its a content delivery system, its yet another CMS and presumably not part of, or integrated with, adobe campaign?.

 

JUST TO BE CLEAR, I am not asking about integrating any 3rd party chat clients, this is relatively easy. I am asking if Adobe has a chat client which is integrated with adobe campaign backend so that the chat history and correspondence history are in the same system?  If not its a bit of a hole in the Adobe Campaign product?

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SureshDhulipudi

MVP

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SureshDhulipudi

MVP

SureshDhulipudi
MVP

01-12-2020

You can very easily integrate 3rd party chat tools on AEM.

It is as simple as adding their JavaScript to the page.

Link:- https://www.tawk.to/

Link:- https://www.purechat.com

Link:- http://helpcenterlive.com/

 

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/chat-tool-for-aem/qaq-p/22...