Customized workflow(Upload Dam Asset) showing the "Processing"

[Karthi45]

After uploading the dam New asset getting "Processing..." in update dam asset workflow.

Please help me to overcome the workflow processing while uploading dam asset issue

Thanks

Karthi

[smacdonald2008]

Did you add any custom actions to this workflow? If so - your custom action may not have successfully completed.

[Gaurav-Behl]

Could you check if your custom step has completed or stuck and has thrown errors in error.log?  Does that second screenshot relate to that error?  You'd have to share more details about your use case, implementation and the logs snippets.

[Karthi45]

Hi smacdonald2008​ gauravb10066713​ ,

thanks for the reply to this thread!

yeah its customized and the workflow with default process and its fails in continueupload? step and getting  failure.

Error :

com.adobe.granite.workflow.WorkflowException: Process execution resulted in an error

at com.adobe.granite.workflow.core.job.HandlerBase.executeProcess(HandlerBase.java:199)

at com.adobe.granite.workflow.core.job.JobHandler.process(JobHandler.java:258)

at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:500)

at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:291)

at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:58)

at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:227)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: com.adobe.granite.workflow.WorkflowException: Failed to execute process

at com.day.cq.workflow.compatibility.CQWorkflowProcessRunner.execute(CQWorkflowProcessRunner.java:108)

at com.adobe.granite.workflow.core.job.HandlerBase.executeProcess(HandlerBase.java:189)

... 8 more

Caused by: com.day.cq.workflow.WorkflowException: com.day.cq.workflow.WorkflowException: Unable to retrieve workflow instance: /etc/workflow/instances/server0/2019-02-22/update_asset_11

at com.day.cq.dam.core.process.GateKeeperProcess.execute(GateKeeperProcess.java:84)

at com.day.cq.workflow.compatibility.CQWorkflowProcessRunner.execute(CQWorkflowProcessRunner.java:93)

... 9 more

Caused by: com.day.cq.workflow.WorkflowException: Unable to retrieve workflow instance: /etc/workflow/instances/server0/2019-02-22/update_asset_11

at com.day.cq.workflow.impl.CQWorkflowSessionWrapper.complete(CQWorkflowSessionWrapper.java:509)

at com.day.cq.dam.core.process.GateKeeperProcess.execute(GateKeeperProcess.java:72)

... 10 more

Caused by: javax.jcr.PathNotFoundException: /etc/workflow/instances/server0/2019-02-22/update_asset_11

at org.apache.jackrabbit.oak.jcr.session.SessionImpl.getItem(SessionImpl.java:361)

at com.adobe.granite.repository.impl.CRX3SessionImpl.getItem(CRX3SessionImpl.java:168)

at com.adobe.granite.workflow.core.jcr.WorkflowManager.getWorkflowNode(WorkflowManager.java:956)

at com.adobe.granite.workflow.core.jcr.WorkflowManager.getWorkflowInstance(WorkflowManager.java:125)

at com.adobe.granite.workflow.core.jcr.WorkflowManager.getWorkflowInstance(WorkflowManager.java:245)

at com.adobe.granite.workflow.core.WorkflowSessionImpl.completeInternal(WorkflowSessionImpl.java:1040)

at com.adobe.granite.workflow.core.WorkflowSessionImpl.complete(WorkflowSessionImpl.java:1032)

at com.day.cq.workflow.impl.CQWorkflowSessionWrapper.complete(CQWorkflowSessionWrapper.java:507)

... 11 more

[Gaurav-Behl]

the root cause is mentioned in logs -- Unable to retrieve workflow instance: /etc/workflow/instances/server0/2019-02-22/update_asset_11  

javax.jcr.PathNotFoundException: /etc/workflow/instances/server0/2019-02-22/update_asset_11

Could you check if the workflow instance exists at this path? If not, then you should figure out how/when/why was it deleted? In addition to that, you haven't enabled 'handler advance' hence the workflow couldn't proceed and got stuck. I assume that is done on-purpose for a specific requirement?

Try to run the workflow again and monitor ongoing execution & logs to get the next steps.

[Karthi45 · Accepted solution]

Thanks gauravb10066713​

am see /etc/workflow/instances/server0/2019-02-22/update_asset_11 in my repository .

Now its resolved my issue.

Solution :

*Terminated the instance and refreshed the page .

*Open the image ,in left side goto Timeline option and  start the "dam update asset" workflow.

Now The Rendition works with out any error.

Thanks

Karthi