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bilal_ahmad
bilal_ahmad
Level 5
August 15, 2019
Solved

Can't see usergroup info inside the user

  • August 15, 2019
  • 6 replies
  • 3285 views

Hi All,

I'm using AEM6.4.4 and have created a user group and added couple of users in it. The issue is, when I double click on the user group, I'm able to see the user A that I have just added to the group but when I search for the user A and double click on it after it appears in my search result, and open the 'Groups', I can't see the user group.

Has anyone faced this issue before ?

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    Best answer by Hamid1350

    Are you logged in to the instance as an admin ? If not please use admin to do so and verify the behavior. If still not able to perform the task enable the browser debug tool as it may give you some hint on whats the issue. The classic UI is not very good to handle the errors returned from the server side so the process just dies without showing any error in UI.

    6 replies

    Premkarthic-7WP
    Premkarthic-7WP
    Level 4
    August 15, 2019

    I remember this sometimes happens with classic UI console. Could you please try the same with touch ui console. Plus with classic UI it wont show any proper error if and all any exception happened but the same is not case with touch ui.

    bilal_ahmad
    bilal_ahmadAuthor
    Level 5
    August 15, 2019

    Thanks Premkarthik. But the issue persists with both classic and touch UI. I, however took the screen grab from classic UI. Thanks, Bilal.

    U
    Adobe Employee
    user05162Adobe Employee
    Adobe Employee
    August 16, 2019

    Looks like a UI issue. Do you see the same issue when trying to access the console using the Incognito/Private window?

    bilal_ahmad
    bilal_ahmadAuthor
    Level 5
    August 16, 2019

    Yes Jaideep. Am facing the same when I use it in incognito mode or even change the browser itself.

    H
    Adobe Employee
    Hamid1350Adobe EmployeeAccepted solution
    Adobe Employee
    August 16, 2019

    Are you logged in to the instance as an admin ? If not please use admin to do so and verify the behavior. If still not able to perform the task enable the browser debug tool as it may give you some hint on whats the issue. The classic UI is not very good to handle the errors returned from the server side so the process just dies without showing any error in UI.

    bilal_ahmad
    bilal_ahmadAuthor
    Level 5
    August 18, 2019

    Many thanks for the valuable suggestion, Hamid. The issue is resolved now, using admin credentials but i'll keep an eye if the issue repeats itself and update, here in this space.

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