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Announcing the 2023 Adobe Experience Maker Awards finalists

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We’re thrilled to present you with this year’s Adobe Experience Maker Awards finalists. These leaders are behind some of the most outstanding customer experiences. Learn who made it to the list of top performers in digital transformation around the world. And be sure to register for the Adobe Experience Maker Awards gala, streamed live at 8 pm ET on June 21.

 

At Adobe, we’re excited to recognize the individuals, teams, and companies using Adobe Experience Cloud to reimagine customer experiences and raise the digital bar.

The Adobe Experience Maker Awards celebrate and showcase innovative, extraordinary, and impactful achievements driving digital transformation and experience-led growth across industries and around the world.

This year we received hundreds of impressive submissions, and today we’re excited to announce our award finalists. These Experience Makers are leaders in their fields, creating personalized customer experiences that deliver seamless customer journeys, exceptional value to all stakeholders, and measurable business growth.

The 2023 Adobe Experience Maker Awards global category finalists

Let’s congratulate the following individuals, companies, and teams across our 12 global award categories.

The Advocate

Recognizes the company that has overcome a significant customer experience challenge by embracing a customer-first approach to digital transformation and elevating their customer experience to new heights.

  • Bank of America
  • CaixaBank
  • TSB Bank

The Ambassador

Recognizes the individual who has gone above and beyond to share their expertise and thought leadership and has demonstrated a willingness to help their peers succeed in their customer experience management and work management transformation initiatives.

  • Darshil Shah, Deloitte Touche Tohmatsu India LLP
  • Brooke Bartos, EngageSmart
  • Monique Evans, Stanley Black & Decker

The Analyzer

Recognizes the company that has mastered the art and science of data-driven decision-making to create optimized customer journeys and drive significant business impact with real-time insights.

  • Malaysia Aviation Group
  • Mandai Wildlife Group
  • TSB Bank

The Architect

Recognizes the company that has unified their content and marketing strategy to streamline the digital customer journey — delivering personalized, relevant content to the right audience at the right time to achieve measurable impact and lift business results.

  • HDFC Life
  • NFL (nominated by Verticurl)
  • Travel Oregon

The Changemaker

Recognizes the company (nonprofit, small- or medium-sized business, or corporation) that has innovated to drive quantifiable social or environmental impact for their customers or stakeholders.

  • Etihad Airways
  • Lloyds Banking Group
  • National Center for Missing & Exploited Children

The Collaborator

Recognizes the company that demonstrated the ability to plan, execute, measure, and optimize work management to create a high-performing culture and deliver exceptional value for all stakeholders.

  • IBM
  • Northwell Health
  • NTT

The Disruptor

Recognizes the company that has reimagined the commerce experience for B2C and B2B customers by driving growth across multiple sales channels, brands, and geographies.

The Engager

Recognizes the company that has transformed how the pipeline is created by engaging and nurturing customers through every stage of the customer journey to drive measurable growth in concert with sales.

The Illuminator

Recognizes the company, individual, or team showing great resilience, rising above unprecedented circumstances, and finding ways to turn challenging situations into inspiring and exceptional customer experiences.

  • Fiserv
  • OneOcean
  • Parques Reunidos

The Magnifier

Recognizes the company that has harnessed the power of multiple solutions to maximize delivery of exceptional customer experiences and drive measurable business impact.

  • HESTA (nominated by Helium)
  • Tabcorp
  • TSB Bank

The Maverick*

Recognizes the company or individual pushing the boundaries of innovation in customer experience, work management, marketing, advertising, or commerce through bold, out-of-the-box thinking.

  • LeMieux (nominated by Tom&Co Ltd.)
  • Tabcorp
  • The Warehouse Group (nominated by Helium)

* Don’t forget to vote for the winner of The Maverick, the only peer-voted award category. Make your voice heard through May 29.

The Transformer

Recognizes the company that has driven innovation across people, processes, and technology to achieve a game-changing customer experience or work management transformation, leading to significant improvements in business results.

  • MLB
  • ServiceNow
  • The Warehouse Group (nominated by Helium)

The 2023 Adobe Experience Maker Awards regional category finalists

We are also excited to announce the finalists for our three regional award categories for the Americas, Asia-Pacific (APAC), Europe, the Middle East, and Africa (EMEA), and Japan.

The Experience Maker Executive of the Year

Recognizes the visionary leader who has driven digital transformation across their organization and delivered advances in customer experience to achieve significant business impact.

AMERICAS

  • Mark Pelletier, AAA Northeast
  • Nicole West, Chipotle Mexican Grill
  • Raghu Vasu, U.S. Bank

APAC

EMEA

  • Aidan Connor, Asprey
  • Jill Ashley Brandt, Covento
  • Oscar Garcia Oltra, Parques Reunidos

JAPAN

The Experience Maker of the Year

Recognizes the individual who has applied their knowledge of best practices and expertise in marketing, advertising, or commerce solutions to create exceptional customer experiences and deliver significant business impact for their team and company.

AMERICAS

  • Benjamin Meck, CVS Health (nominated by Bounteous)
  • Keith Bartig, The Coca-Cola Company
  • Amanda Forte, Vanguard

APAC

  • Divyesh Patel, AU Small Finance Bank
  • Chris Evans, HESTA (nominated by Helium)
  • Shitiz Dogra, IndiGo

EMEA

  • Stefano Dalla Grana, DAB Pumps (nominated by Basiliko Srl)
  • Arkadiusz Gawryluk, LOT Polish Airlines
  • Romain Millet, Millet Mountain Group (nominated by Synolia)

JAPAN

  • Shinnosuke Koizumi, Astellas Pharma Inc.
  • Shun Kitagawa, Chatwork
  • Rormis Yamashita, DIP Corporation

The Experience Maker Team of the Year

Recognizes the team or cross-functional team that has worked collaboratively to overcome organizational obstacles and deliver exceptional customer experiences and business impact by taking innovative approaches to execute their marketing, commerce, or advertising.

AMERICAS

  • CVS Health (nominated by Bounteous)
  • State of Illinois, Department of Innovation and Technology
  • Verizon Business

APAC

  • CIMB Bank
  • Suncorp
  • Tabcorp

EMEA

  • CaixaBank
  • EY
  • Parques Reunidos

JAPAN

  • ASICS Corporation
  • Otsuka Corporation
  • SoftBank Corp.

Watch the Global Awards Gala — streaming live from New York City on June 21

We’re thrilled to be back in person this year to honor our finalists and reveal the winners at an exclusive gala event at the Rainbow Room in New York City, shining a well-deserved spotlight on exceptional Adobe Experience Makers from all over the world.

Join us by tuning into the live stream on June 21 from 8 – 9:30 pm ET to cheer on colleagues and get inspired by show-stopping customer experiences. RSVP here.

Congratulations to all our award finalists!

 

Full Article: https://business.adobe.com/blog/the-latest/announcing-the-2023-adobe-experience-maker-awards-finalis... 



Kautuk Sahni
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