AEM6.5 OOTB Adobe granite workflow purge not working from weekly maintenance page

[srinivas_chann1]

Hi,

I want to kill or purge a running workflow using maintenance page which does not work.

I have configured the workflow purge from 

/libs/granite/operations/content/maintenanceWindow.html/conf/global/settings/granite/operations/main...

When I manually trigger the purge by clicking the run option on the maintenance page. 

I still see the running work  of "update-metadata-asset" on /libs/cq/workflow/content/console.html

The work flow is running from past 1 week (i.e 7 days).

What could be the issue ?? What could I do to resolve this issue??

Note:- There are few other workflows too are still in running state which are not getting removed using workflow purge

Thanks,

Srinivas

[srinivas_chann1]

Any inputs from any one

[SantoshSai]

Hi @srinivas_chann1 ,

Please check your workflow instance in Granite UI - > http://localhost:4502/aem/start.html Tools -> Workflow.

Regards,

Santosh

[srinivas_chann1]

Still see the same issue on the Granite UI

[tusharbias]

Did you try a restart of a system? If this does not work:

Following steps seem to stop the background process:

1. Make sure workflows are terminated via the normal /workflows window.
2. Open ip:port/system/console/bundles:

STOP Adobe - XMPFiles Worker host com.adobe.xmp.worker.files.host                            

STOP Adobe XMPCore com.adobe.xmp.xmpcore5.0.20

STOP Day Communique 5 DAM Asset Handler Implementationcom.day.cq.dam.cq-dam-handler 5.6.6              

STOP Day Communique 5 WCM Workflow com.day.cq.wcm.cq-wcm-workflow 5.6.4                  

STOP Day Communique 5 Workflow Implementation com.day.cq.workflow.cq-workflow-impl 5.6.8

RESTART CQ BOX

START Adobe - XMPFiles Worker host com.adobe.xmp.worker.files.host                          

START Adobe XMPCore com.adobe.xmp.xmpcore5.0.20

START Day Communique 5 DAM Asset Handler Implementationcom.day.cq.dam.cq-dam-handler 5.6.6             

START Day Communique 5 WCM Workflow com.day.cq.wcm.cq-wcm-workflow 5.6.4                

START Day Communique 5 Workflow Implementation com.day.cq.workflow.cq-workflow-impl 5.6.8

RESTART CQ BOX

Reference - https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/best-way-to-stop-long-runn... 

[srinivas_chann1]

Thanks  for the input.

I have pdf file workflow running will this solve the problem and as it is production cannot restart anything .

Any other way this could be resolved.

Thanks

[kateryna_babynina]

Purging works with models paths started with /var/workflow/models/ not /conf/global/settings/workflow/models.