AEM Support for Omnichannel Experience

AEM_Forum

26-09-2016

Hi all,

We are aware that Omnichannel is a cross-channel business model that offers clients the ability to be in constant contact with a company through multiple avenues at the same time.

Channels could be physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication.

What are the requirements of a Web Content Management (WCM) towards this requirement?

Especially, how and in what ways does AEM support this ask?

I am aware that it is a quite open ended question, but some useful pointers will help.

Appreciate your responses.

Thanks,

Rama.

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AEM_Forum

26-09-2016

Hi,

I agree that AEM is a Java platform, but it was built as a WCM product. It did not remain as just a plain Java platform.

Some functionalities are offered out of box like Multi Site Management.

Coming from this perspective, I am trying to find out the requirements of a Web Content Management (WCM) towards this requirement?

Being aware that this is an AEM Forum, I am requesting you to suggest how and in what ways does AEM support this ask?

Thanks,

Rama.