We are aware that Omnichannel is a cross-channel business model that offers clients the ability to be in constant contact with a company through multiple avenues at the same time.
Channels could be physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication.
What are the requirements of a Web Content Management (WCM) towards this requirement?
Especially, how and in what ways does AEM support this ask?
I am aware that it is a quite open ended question, but some useful pointers will help.
Appreciate your responses.
I agree that AEM is a Java platform, but it was built as a WCM product. It did not remain as just a plain Java platform.
Some functionalities are offered out of box like Multi Site Management.
Coming from this perspective, I am trying to find out the requirements of a Web Content Management (WCM) towards this requirement?
Being aware that this is an AEM Forum, I am requesting you to suggest how and in what ways does AEM support this ask?