AEM restart issue. AuthenticationSupport service missing. Cannot authenticate request.

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apoorva_arza

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apoorva_arza

apoorva_arza

31-10-2020

I am facing the classic HTTP error 503 while restarting my AEM instance.

Error logs state the following

Possible reason is missing repository service. Check AuthenticationSupport dependencies

 

I have checked that my bundle "Apache Sling Authentication Service (org.apache.sling.auth.core)" is active

I have followed the steps mentioned in this post

I have given the instance a good one hour to start completely

None of the above steps helped fix my issue.

 

Please suggest any methods you're aware of to troubleshoot this issue. I'm so stuck.

 

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ChitraMadan

MVP

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ChitraMadan

MVP

ChitraMadan
MVP

31-10-2020

Hi @apoorva_arza ,

 

Try to delete below 2 files and restart the instance:

 

/author/crx-quickstart/repository/segmentstore/repo.lock

/author/crx-quickstart/launchpad/felix/cache.lock

 

If this also don't work, try deleting the index folder and restarting again, which will build your indexes again and might take some time to start.