Adobe Experience Manager Sites & More

apolu · 9/7/17

Hi All,

Our developers are trying to upload and activate the PDF's content through siteadmin , after some time author went to unresponsive state and we are unable to access the server.

Here are my aem details:

Adobe Experience Manager (6.1.0.SP2)

My observations:

-->in error logs i didn't find any error/exception

-->under my /app/temp directory i found apache-tika-7647900487403647892.tmp generating

Can someone please guide me?

Thanks,

Amarnath Polu

smacdonald2008 · 9/7/17

Are you using AEM DAM upload functionality?

smacdonald2008 · 9/7/17

ALso - what is the CPU and Memory of the Server running AEM?

apolu · 9/7/17

Hi ,

Are you using AEM DAM upload functionality?

-->Tried from damadmin as well .but still same issues

what is the CPU and Memory of the Server running AEM?

-->Total VM RAM 7GB, java heap is 5GB allocated

Note: We are trying to upload only 80MB files of pdf and it's not very huge.

Below is stack trace which we found in Heapdump analysis

pool-6-thread-1

at java.lang.String.substring(II)Ljava/lang/String; (String.java:1969)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.impl.CMapResourceBuilder.splitToUnicodeSubSequence(Ljava/lang/String;)Ljava/util/List; (CMapResourceBuilder.java:581)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.impl.CMapResourceBuilder.parseToUnicodeMap(Ljava/io/InputStream;Z)Ljava/util/HashSet; (CMapResourceBuilder.java:317)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.PDFToUnicodeCMap.<init>(Lcom/adobe/internal/pdftoolkit/core/cos/CosObject;Z)V (PDFToUnicodeCMap.java:317)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.PDFToUnicodeCMap.getInstance(Lcom/adobe/internal/pdftoolkit/core/cos/CosObject;)Lcom/adobe/internal/pdftoolkit/pdf/graphics/font/PDFToUnicodeCMap; (PDFToUnicodeCMap.java:355)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.PDFFontType0.getToUnicodeCMap()Lcom/adobe/internal/pdftoolkit/pdf/graphics/font/PDFToUnicodeCMap; (PDFFontType0.java:163)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.impl.PDFFontUtils.getCharCodes([BZZLcom/adobe/internal/pdftoolkit/pdf/graphics/font/PDFFontType0;Z)Ljava/util/List; (PDFFontUtils.java:1262)

at com.adobe.internal.pdftoolkit.pdf.graphics.font.PDFFontType0.getCharCodes([BZ)Ljava/util/List; (PDFFontType0.java:351)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextRun.getCharCodesFromFont([BZ)Ljava/util/List; (TextRun.java:760)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextRun.cacheHorizontalGlyphInfo()V (TextRun.java:839)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextRun.cacheGlyphInfo()V (TextRun.java:746)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextRun.init()V (TextRun.java:305)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextRun.<init>(Lcom/adobe/internal/pdftoolkit/core/types/ASString;Lcom/adobe/internal/pdftoolkit/core/types/ASMatrix;Lcom/adobe/internal/pdftoolkit/pdf/content/processor/GState;Lcom/adobe/internal/pdftoolkit/pdf/content/processor/ActualText;Lcom/adobe/internal/pdftoolkit/pdf/document/PDFDocument;Z)V (TextRun.java:168)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextObject.addTextRun(Lcom/adobe/internal/pdftoolkit/core/types/ASString;Lcom/adobe/internal/pdftoolkit/pdf/content/processor/GState;Lcom/adobe/internal/pdftoolkit/pdf/content/processor/ActualText;)V (TextObject.java:104)

at com.adobe.internal.pdftoolkit.services.textextraction.impl.TEContentStreamHandler.Tj(Lcom/adobe/internal/pdftoolkit/core/types/ASString;Lcom/adobe/internal/pdftoolkit/pdf/content/Instruction;)V (TEContentStreamHandler.java:448)

at com.adobe.internal.pdftoolkit.pdf.content.processor.TextShowingOperator.process(Lcom/adobe/internal/pdftoolkit/pdf/content/Instruction;Lcom/adobe/internal/pdftoolkit/pdf/content/processor/IOperatorHandler;)V (ContentOperators.java:521)

at com.adobe.internal.pdftoolkit.pdf.content.processor.ContentStreamProcessor.process(Lcom/adobe/internal/pdftoolkit/pdf/content/Instruction;)V (ContentStreamProcessor.java:103)

at com.adobe.internal.pdftoolkit.services.textextraction.impl.TEContentStreamHandler.extractTextObjects(Lcom/adobe/internal/pdftoolkit/pdf/content/Content;)Lcom/adobe/internal/pdftoolkit/pdf/content/processor/TextObjectList; (TEContentStreamHandler.java:298)

at com.adobe.internal.pdftoolkit.services.textextraction.impl.TEContentStreamHandler.extractTextObjects(Lcom/adobe/internal/pdftoolkit/pdf/page/PDFPage;)Ljava/util/List; (TEContentStreamHandler.java:193)

at com.adobe.internal.pdftoolkit.services.textextraction.TextExtractor.extractROTEWords(Lcom/adobe/internal/pdftoolkit/pdf/page/PDFPage;I)Ljava/util/List; (TextExtractor.java:361)

at com.adobe.internal.pdftoolkit.services.textextraction.TextExtractor.getROTEWordsIterator(Lcom/adobe/internal/pdftoolkit/pdf/page/PDFPage;I)Lcom/adobe/internal/pdftoolkit/services/textextraction/WordsIterator; (TextExtractor.java:518)

at com.adobe.internal.pdftoolkit.services.readingorder.ReadingOrderTextExtractor.getReadingOrderedTextFromPDF(Lcom/adobe/internal/pdftoolkit/pdf/document/PDFDocument;Lcom/adobe/internal/pdftoolkit/core/fontset/PDFFontSet;Lcom/adobe/internal/pdftoolkit/pdf/page/PDFPage;I)Ljava/util/List; (ReadingOrderTextExtractor.java:275)

at com.adobe.internal.pdftoolkit.services.readingorder.ReadingOrderTextExtractor.extractParagraphs(Lcom/adobe/internal/pdftoolkit/pdf/page/PDFPage;I)Ljava/util/List; (ReadingOrderTextExtractor.java:567)

at com.adobe.internal.pdftoolkit.services.readingorder.ReadingOrderTextExtractor.getParagraphIterator(Lcom/adobe/internal/pdftoolkit/pdf/page/PDFPage;I)Lcom/adobe/internal/pdftoolkit/services/textextraction/ParagraphIterator; (ReadingOrderTextExtractor.java:466)

at com.adobe.granite.gibson.GibsonParser.parse(Ljava/io/InputStream;Lorg/xml/sax/ContentHandler;Lorg/apache/tika/metadata/Metadata;Lorg/apache/tika/parser/ParseContext;)V (GibsonParser.java:161)

at org.apache.tika.parser.CompositeParser.parse(Ljava/io/InputStream;Lorg/xml/sax/ContentHandler;Lorg/apache/tika/metadata/Metadata;Lorg/apache/tika/parser/ParseContext;)V (CompositeParser.java:242)

at org.apache.tika.parser.AutoDetectParser.parse(Ljava/io/InputStream;Lorg/xml/sax/ContentHandler;Lorg/apache/tika/metadata/Metadata;Lorg/apache/tika/parser/ParseContext;)V (AutoDetectParser.java:120)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.parseStringValue0(Lorg/apache/jackrabbit/oak/api/Blob;Lorg/apache/tika/metadata/Metadata;Ljava/lang/String;)Ljava/lang/String; (LuceneIndexEditor.java:881)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.parseStringValue(Lorg/apache/jackrabbit/oak/api/Blob;Lorg/apache/tika/metadata/Metadata;Ljava/lang/String;Ljava/lang/String;)Ljava/lang/String; (LuceneIndexEditor.java:869)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.newBinary(Lorg/apache/jackrabbit/oak/api/PropertyState;Lorg/apache/jackrabbit/oak/spi/state/NodeState;Ljava/lang/String;Ljava/lang/String;)Ljava/util/List; (LuceneIndexEditor.java:573)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.indexProperty(Ljava/lang/String;Ljava/util/List;Lorg/apache/jackrabbit/oak/spi/state/NodeState;Lorg/apache/jackrabbit/oak/api/PropertyState;Ljava/lang/String;Lorg/apache/jackrabbit/oak/plugins/index/lucene/PropertyDefinition;)Z (LuceneIndexEditor.java:418)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.makeDocument(Ljava/lang/String;Lorg/apache/jackrabbit/oak/spi/state/NodeState;Z)Lorg/apache/lucene/document/Document; (LuceneIndexEditor.java:345)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.addOrUpdate(Ljava/lang/String;Lorg/apache/jackrabbit/oak/spi/state/NodeState;Z)Z (LuceneIndexEditor.java:298)

at org.apache.jackrabbit.oak.plugins.index.lucene.LuceneIndexEditor.leave(Lorg/apache/jackrabbit/oak/spi/state/NodeState;Lorg/apache/jackrabbit/oak/spi/state/NodeState;)V (LuceneIndexEditor.java:200)

at org.apache.jackrabbit.oak.spi.commit.CompositeEditor.leave(Lorg/apache/jackrabbit/oak/spi/state/NodeState;Lorg/apache/jackrabbit/oak/spi/state/NodeState;)V (CompositeEditor.java:74)

at org.apache.jackrabbit.oak.spi.commit.VisibleEditor.leave(Lorg/apache/jackrabbit/oak/spi/state/NodeState;Lorg/apache/jackrabbit/oak/spi/state/NodeState;)V (VisibleEditor.java:63)

at org.apache.jackrabbit.oak.spi.commit.EditorDiff.childNodeAdded(Ljava/lang/String;Lorg/apache/jackrabbit/oak/spi/state/NodeState;)Z (EditorDiff.java:130)

at org.apache.jackrabbit.oak.plugins.memory.EmptyNodeState.compareAgainstEmptyState(Lorg/apache/jackrabbit/oak/spi/state/NodeState;Lorg/apache/jackrabbit/oak/spi/state/NodeStateDiff;)Z (EmptyNodeState.java:161)

at org.apache.jackrabbit.oak.plugins.segment.SegmentNodeState.compareAgainstBaseState(Lorg/apache/jackrabbit/oak/spi/state/NodeState;Lorg/apache/jackrabbit/oak/spi/state/NodeStateDiff;)Z (SegmentNodeState.java:434)

at org.apache.jackrabbit.oak.spi.commit.EditorDiff.childNodeAdded(Ljava/lang/String;Lorg/apache/jackrabbit/oak/spi/state/NodeState;)Z (EditorDiff.java:125)