AEM Desktop App wont Connect

[#1]

Couple of our members cannot log on to the desktop app, but they can access the web browser version. Kindly advise how to fix the issue

[#2 · Accepted solution]

Hi @chadchan 

I also faced this issue before-to connect with AEM Desktop app, So please disconnect any user is connected with desktop app with same profile, also disconnect from web also and then try to login on Desktop app. It should work