AEM as a Cloud Service deployment hangs "Updating Publish Instances"

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tgoodman_mediamonks
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10-01-2021

Hi, 

My deployment has been stuck "Updating Publish Instances" for over 8 hours.  This should be a fairly vanilla deployment.  Is there any way to triage?

 

Screen Shot 2021-01-11 at 4.46.43 PM.png

 

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tgoodman_mediamonks
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14-01-2021

Turns out this is an issue in AEM as a Cloud Service which can occur when the environment is deleted and a new one is created without not deleting the earlier pipeline which still is on an older release. 

Recreating the pipeline fixes the issue

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Arun_Patidar
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11-01-2021

Did this work before?
you can ask be ask Adobe to provide logs.

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SureshDhulipudi
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11-01-2021

Please check the logs for any errors (or) request your AMS support team for more details