AEM 6.3.6 Contexthub Personalisation variants not loading in publisher

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prathapm1847112

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prathapm1847112

prathapm1847112

26-12-2019

Hi Experts,

 

We have implemented Personalisation on AEM 6.3 with AEM-CFP-6.3.3.6-6.0 Service Pack.

 

After targeting the components, In Author the Personalisation is working fine.  In Publisher this is not working until restart of the publish instance.

 

After Debugging the issue found to be, After Targeting and activating the Pages.  In publisher the variants for for the Targeted component loaded only the Default content. See the examples below.on page view Source.

Not working Variant loaded as below:


variants: [{"path":"/sitename/uk/en/tips-tricks-and-personal-stories/default","name":"default","title":"Default","campaignName":"","thumbnail":"/sitename/uk/en/tips-tricks-and-personal-stories.thumb.png","url":"/sitename/uk/en/tips-tricks-and-personal-stories/_jcr_content/root/responsivegrid/section_container_1055881294/heading_bar.default.html","tags":[]}],

Working Variant after restart have all the variants including default variants.

 

Any Suggestion/help is highly appreciated.

 

Regards,

Prathaap

 

 

 

AEM 6.3 Personalisation with Contexthub publisher issue

Accepted Solutions (1)

Accepted Solutions (1)

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jbrar

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jbrar

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jbrar
Employee

27-12-2019

This issue might be caused by caching. Can you try restarting "com.day.cq.personalization.impl.TargetedContentManagerImpl" from the /system/console/components console on the Publish instance.

Answers (2)

Answers (2)

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prathaapmk3

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prathaapmk3

prathaapmk3

21-07-2020

@satishnarayan ,

 

I raised an adobe ticket for this, the issue was with the cq-personalisation jar, Just update with the provided jar it should work.

 

cq-personalization-5.10.86.jar should work.  

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prathaapmk3

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prathaapmk3

prathaapmk3

22-07-2020

@satishnarayan ,

 

Just to highlight  we faced this in 6.3.6 and used the jar, but in 6.4.4 there might be some corrupted audiences , please correct that audience also check logs for the same.

 

for jar use this, https://drive.google.com/file/d/1-GdmuTbCRODRkiM9dm_Wy9Smcieoi0P8/view?usp=sharing 

 

Replace zip ext with .jar

 

Note: Please check in lower env's before doing in PROD.