Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

AEM 6.3.6 Contexthub Personalisation variants not loading in publisher

Avatar

Avatar
Validate 1
Level 1
prathapm1847112
Level 1

Likes

2 likes

Total Posts

5 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Ignite 1
Give Back
Boost 1
View profile

Avatar
Validate 1
Level 1
prathapm1847112
Level 1

Likes

2 likes

Total Posts

5 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Ignite 1
Give Back
Boost 1
View profile
prathapm1847112
Level 1

26-12-2019

Hi Experts,

 

We have implemented Personalisation on AEM 6.3 with AEM-CFP-6.3.3.6-6.0 Service Pack.

 

After targeting the components, In Author the Personalisation is working fine.  In Publisher this is not working until restart of the publish instance.

 

After Debugging the issue found to be, After Targeting and activating the Pages.  In publisher the variants for for the Targeted component loaded only the Default content. See the examples below.on page view Source.

Not working Variant loaded as below:


variants: [{"path":"/sitename/uk/en/tips-tricks-and-personal-stories/default","name":"default","title":"Default","campaignName":"","thumbnail":"/sitename/uk/en/tips-tricks-and-personal-stories.thumb.png","url":"/sitename/uk/en/tips-tricks-and-personal-stories/_jcr_content/root/responsivegrid/section_container_1055881294/heading_bar.default.html","tags":[]}],

Working Variant after restart have all the variants including default variants.

 

Any Suggestion/help is highly appreciated.

 

Regards,

Prathaap

 

 

 

AEM 6.3 Personalisation with Contexthub publisher issue

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Coach
Employee
jbrar
Employee

Likes

389 likes

Total Posts

869 posts

Correct Reply

283 solutions
Top badges earned
Coach
Establish
Give Back 50
Give Back 5
Give Back 3
View profile

Avatar
Coach
Employee
jbrar
Employee

Likes

389 likes

Total Posts

869 posts

Correct Reply

283 solutions
Top badges earned
Coach
Establish
Give Back 50
Give Back 5
Give Back 3
View profile
jbrar
Employee

27-12-2019

This issue might be caused by caching. Can you try restarting "com.day.cq.personalization.impl.TargetedContentManagerImpl" from the /system/console/components console on the Publish instance.

Answers (2)

Answers (2)

Avatar

Avatar
Boost 1
Level 1
prathaapmk3
Level 1

Likes

2 likes

Total Posts

2 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 1
prathaapmk3
Level 1

Likes

2 likes

Total Posts

2 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
prathaapmk3
Level 1

21-07-2020

@satishnarayan ,

 

I raised an adobe ticket for this, the issue was with the cq-personalisation jar, Just update with the provided jar it should work.

 

cq-personalization-5.10.86.jar should work.  

Avatar

Avatar
Boost 1
Level 1
prathaapmk3
Level 1

Likes

2 likes

Total Posts

2 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 1
prathaapmk3
Level 1

Likes

2 likes

Total Posts

2 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
prathaapmk3
Level 1

22-07-2020

@satishnarayan ,

 

Just to highlight  we faced this in 6.3.6 and used the jar, but in 6.4.4 there might be some corrupted audiences , please correct that audience also check logs for the same.

 

for jar use this, https://drive.google.com/file/d/1-GdmuTbCRODRkiM9dm_Wy9Smcieoi0P8/view?usp=sharing 

 

Replace zip ext with .jar

 

Note: Please check in lower env's before doing in PROD.