We are trying to set up the One Trust cookie management solution in Adobe launch via there extension. Now we have it live we have realised that even though we have set it to allow all cookies to be dropped on the first page load the Launch rule seems to be blocking some scripts from firing. The cookie manager adds a condition to each rule we have set up. The condition then only triggers the rule if the cookie category has been set to active. As we have defaulted the site to have the cookies active until the customer decides otherwise whenever a new customer lands on the site the rules should fire. However this is not happening. Some cookies are being blocked for no reason . We and the suppliers are unable to find an answer. Does anybody on here have experience of working with the One Trust cookie management extension who could help.
@Chrisj83 We have used oneTrust in the past for one of our projects, but did not use the Launch plugin though. This looks to be an issue with launch plugin developed by oneTrust rather then Adobe Launch. Please do check the order of the scripts to ensure the required cookie is present before Launch rule which checks the category before injecting other scripts triggers.