adobe cloud admin console - how to put "support administrator" role into a group, or to see who has it?

Avatar

Avatar
Affirm 5
Level 4
TB3dock
Level 4

Likes

37 likes

Total Posts

223 posts

Correct reply

5 solutions
Top badges earned
Affirm 5
Ignite 10
Boost 25
Give Back 25
Validate 10
View profile

Avatar
Affirm 5
Level 4
TB3dock
Level 4

Likes

37 likes

Total Posts

223 posts

Correct reply

5 solutions
Top badges earned
Affirm 5
Ignite 10
Boost 25
Give Back 25
Validate 10
View profile
TB3dock
Level 4

15-07-2021

We have hundreds of users, some of which can raise support tickets via the admin console.

To give access to support, the user has to be assigned "Support Administrator" under "Administrative rights" at the bottom of the user details page.

 

The problem is I now need to add many users to this permission, but have to do it manually one by one, as its not possible to add this permission into a group.

 

Also, If I want to see who has this right, there seems to be no way to do this.

 

any ideas?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Boost 500
MVP
Vijayalakshmi_S
MVP

Likes

573 likes

Total Posts

728 posts

Correct reply

240 solutions
Top badges earned
Boost 500
Give Back 50
Give Back 5
Ignite 10
Ignite 5
View profile

Avatar
Boost 500
MVP
Vijayalakshmi_S
MVP

Likes

573 likes

Total Posts

728 posts

Correct reply

240 solutions
Top badges earned
Boost 500
Give Back 50
Give Back 5
Ignite 10
Ignite 5
View profile
Vijayalakshmi_S
MVP

16-07-2021

Hi @TB3dock,

Apart from Administrative Rights section on the specific user profile page at the bottom(as you have mentioned), we can add admins via

  • Admin Console -> Users -> Administrators -> Add Admin -> Add an Administrator screen pop up.

Above can also be used to check the existing admins/Users who have admin permissions

 

Answers (0)