503 - Timeout error

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ChandraSGupta

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ChandraSGupta

ChandraSGupta

14-09-2020

I am getting 503 timeout error in my AEM application. The application is getting data from an external system through an AEM servlet and that data is being rendered in UI. The application gets time out if the response time is more than 30 seconds. Is there any specific configuration which is responsible for this timeout. 

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raj_mandalapu

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raj_mandalapu

raj_mandalapu

14-09-2020

I just want to highlight a few things

Taking 30second's time is not a good sign, if you are testing this on a lower environment then I feel it is ok to wait for 30 seconds for a response, but if you want to deploy this to the production with the same configuration then it is going to be a problem the end-user will get frustrated and also it is not good user experience.

Check with the people who are managing the external system and get the SLA's, if the external system always behaves like that I mean takes more than 30 seconds then don't rely on that you need to change your approach.

You can write a scheduler which fetches data from the external system and stores in the AEM repository, the component which you want to display external content will read it from your AEM repository. 

With this, you will get the best user experience and you do not need to wait for on an external system especially when it is not reliable.