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since I'm working with AEM, I have issues with the visuals of the grids and cads I created.
If the user is not connected to wifi, and even he downloaded the collections, the visuals disappear or turn in low definition.
How can we fix that bug?
Thanks a lot for your answer.
Hi Andrew, thanks for your answer.
yes, this is using AEM Mobile.
I always called Adobe support... but no answer regarding this issue.
I'll try again.
Just to clarify, this is using "AEM Mobile" (AEMM) right? AEM is a different product. From your description, it sounds like it could be AEM Mobile, but there has been confusion in the past.
I have not heard of images lowering their resolution when not connected to WiFi (or Data).
This would take some investigation and more details (Publication Id, etc). I suggest you call support and log an official issue so people can allocate some time to investigate this problem.