File is built in InDesign, has a video inserted.
I'd make sure the video:
I'm using BetterZIP on Mac now, it lets me look inside a zip and extract or replace parts of a zip file. This might help in your zipping issue.
thank you for your answer. I had the Support team on call and that's what we did:
Re-encode the video and package the artwork to make sure everything was linked properly.