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*Urgent - AEM Mobile IOS Subscriptions Not Working

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travisd42936554
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travisd42936554
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18-06-2018

Hello,

Recently we started getting inquiries from customers from the App Store about not being able to access their subscriptions. These are customers who purchased a new subscription or already had a subscription through Itunes. Since we do not have any access to any of their information (because it is through Apple) I started to test out some new subscriptions in Testflight. I noticed that when I sign up for an auto-renewable year I do not get access to the newest issue as expected. I have tried 2 different apps using the latest build 2018.6.000 and neither work. Both have worked for almost a year in AEM Mobile until a few weeks ago. I have submitted a ticket to support but have not heard back. If you need any more information please let me know.

Thanks!

Travis

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20-06-2018

Hi Darren,

Nothing has changed on our end as well. We just recently got inquiries from customers a few weeks ago so I started to look into it. The project settings are setup correctly, and individual purchases work as expected, just not subscriptions. 

Right now if I try to purchase an annual auto-renewal subscription (in Testflight) I will not get access to the newest issue. Are you able to reproduce this same problem?

I have tried to email cresupp@adobe.com several times and do not get an automatic response. If it's more helpful to take this offline please email me @ travis.daniels@outdoorsg.com and I can send you anything that might help isolate the problem. Thanks for your help in getting this resolved asap.

Travis