Recently we started getting inquiries from customers from the App Store about not being able to access their subscriptions. These are customers who purchased a new subscription or already had a subscription through Itunes. Since we do not have any access to any of their information (because it is through Apple) I started to test out some new subscriptions in Testflight. I noticed that when I sign up for an auto-renewable year I do not get access to the newest issue as expected. I have tried 2 different apps using the latest build 2018.6.000 and neither work. Both have worked for almost a year in AEM Mobile until a few weeks ago. I have submitted a ticket to support but have not heard back. If you need any more information please let me know.
Nothing has changed on our end as well. We just recently got inquiries from customers a few weeks ago so I started to look into it. The project settings are setup correctly, and individual purchases work as expected, just not subscriptions.
Right now if I try to purchase an annual auto-renewal subscription (in Testflight) I will not get access to the newest issue. Are you able to reproduce this same problem?
I have tried to email email@example.com several times and do not get an automatic response. If it's more helpful to take this offline please email me @ firstname.lastname@example.org and I can send you anything that might help isolate the problem. Thanks for your help in getting this resolved asap.