*Urgent - AEM Mobile IOS Subscriptions Not Working

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travisd42936554

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travisd42936554

travisd42936554

18-06-2018

Hello,

Recently we started getting inquiries from customers from the App Store about not being able to access their subscriptions. These are customers who purchased a new subscription or already had a subscription through Itunes. Since we do not have any access to any of their information (because it is through Apple) I started to test out some new subscriptions in Testflight. I noticed that when I sign up for an auto-renewable year I do not get access to the newest issue as expected. I have tried 2 different apps using the latest build 2018.6.000 and neither work. Both have worked for almost a year in AEM Mobile until a few weeks ago. I have submitted a ticket to support but have not heard back. If you need any more information please let me know.

Thanks!

Travis

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AndrewTop

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AndrewTop

AndrewTop

18-06-2018

Thank you for giving us this information.  We will start looking at it.

Can you open a ticket in support so that we can track this efficiently?  Any information about which previous versions worked, etc. would be most appreciated.

Thanks,

Andrew Top