Recently we started getting inquiries from customers from the App Store about not being able to access their subscriptions. These are customers who purchased a new subscription or already had a subscription through Itunes. Since we do not have any access to any of their information (because it is through Apple) I started to test out some new subscriptions in Testflight. I noticed that when I sign up for an auto-renewable year I do not get access to the newest issue as expected. I have tried 2 different apps using the latest build 2018.6.000 and neither work. Both have worked for almost a year in AEM Mobile until a few weeks ago. I have submitted a ticket to support but have not heard back. If you need any more information please let me know.
Quick update on our end - we've identified an area of our product, specifically around consuming receipts from Apple that would cause the issue you're seeing. It looks like Apple has changed their receipt format - we will be testing a fix in our stage environment this week and hope to roll out a fix into production sometime next week, I will update this thread once that date has been confirmed.
Nothing has changed on our end as well. We just recently got inquiries from customers a few weeks ago so I started to look into it. The project settings are setup correctly, and individual purchases work as expected, just not subscriptions.
Right now if I try to purchase an annual auto-renewal subscription (in Testflight) I will not get access to the newest issue. Are you able to reproduce this same problem?
I have tried to email email@example.com several times and do not get an automatic response. If it's more helpful to take this offline please email me @ firstname.lastname@example.org and I can send you anything that might help isolate the problem. Thanks for your help in getting this resolved asap.
Thanks for responding. I have emailed email@example.com and have not received a response yet. Usually I get an email confirming the ticket was created. If I should submit it elsewhere please let me know.