Unable to login after updating the Preflight App under iOS

Avatar

Avatar

Haeme_Ulrich

Avatar

Haeme_Ulrich

Haeme_Ulrich

01-11-2015

Since the newest update of the DPS Preflight App on iOS I'm unable to login to see projects. I'm able to login to the DPS dashboard with the very same user/passwords.

What to do?

Thanks

Haeme Ulrich

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

NMarroquin

Employee

Avatar

NMarroquin

Employee

NMarroquin
Employee

01-11-2015

The app Apple approved isn't pointing to our production service. The dev team is aware and is working to resolve this and get a new build submitted to Apple for review.

Answers (6)

Answers (6)

Avatar

Avatar

jessica_curran

Avatar

jessica_curran

jessica_curran

02-11-2015

Thank you for the link. That's exactly what I was looking for.

Jessica

Avatar

Avatar

Neil_Enns_-_Ado

Employee

Avatar

Neil_Enns_-_Ado

Employee

Neil_Enns_-_Ado
Employee

02-11-2015

Hi Jessica,

Creating a new account won't help. The status page will keep everyone updated on our progress: http://status.adobedps.com/. We've submitted an update to Apple, now we just have to wait for their approval.

Neil

Avatar

Avatar

jessica_curran

Avatar

jessica_curran

jessica_curran

02-11-2015

I am having the same issue, but something weird is happening. I decided to create a new username by selecting the Get an Apple ID option from within the app to see if that would work and it did. It lets me log in with the new username and password.

Do you have any idea of how long this process takes?

Thanks,

Jessica

Avatar

Avatar

Haeme_Ulrich

Avatar

Haeme_Ulrich

Haeme_Ulrich

01-11-2015

Thank you for your update.

Best

– Haeme

Avatar

Avatar

lewisj87021776

Avatar

lewisj87021776

lewisj87021776

01-11-2015

Many thanks for your update. Kind regards, Lewis

Avatar

Avatar

lewisj87021776

Avatar

lewisj87021776

lewisj87021776

01-11-2015

I have the same problem - I get an error message in DPS Preflight on iOS (iPad Air 2) saying the Adobe ID and password don't match even though they're correct. Hence I can't login to preflight my project.

Thanks,

Lewis John