Sign In on Web Viewer

Avatar

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
RichinZ
Level 2

30-08-2016

I've got entitlement running on the my apps in the Windows, iOS, and Android stores just fine but for some reason the sign-in doesn't work on the web viewer. Any ideas why? I can send dummy account info if you need.

Accepted Solutions (0)

Answers (6)

Answers (6)

Avatar

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
RichinZ
Level 2

14-09-2016

Yes it's the same. I actually haven't tried it on a computer outside of my work network. I'll give that a shot and get back to you.

Avatar

Avatar
Boost 5
Employee
NMarroquin
Employee

Likes

28 likes

Total Posts

175 posts

Correct reply

46 solutions
Top badges earned
Boost 5
Boost 3
Boost 25
Boost 10
Boost 1
View profile

Avatar
Boost 5
Employee
NMarroquin
Employee

Likes

28 likes

Total Posts

175 posts

Correct reply

46 solutions
Top badges earned
Boost 5
Boost 3
Boost 25
Boost 10
Boost 1
View profile
NMarroquin
Employee

14-09-2016

Is it possibly related to the network settings on your Mac? I see you are using VMWare Fusion on a Mac. Is that the same Mac that you are loading up the web viewer on in Safari? This is my best guess so far, as I haven't seen this with other customers.

Avatar

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
RichinZ
Level 2

12-09-2016

Any ideas what might be going on with this? I still can't login to Windows or the Web Viewer but it works fine in iOS and Android.

Avatar

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
RichinZ
Level 2

Likes

3 likes

Total Posts

53 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
RichinZ
Level 2

30-08-2016

This is the message I get on the Web Viewer:

Screenshot 2016-08-30 12.52.40.png

I also rechecked iOS, Android and Windows. iOS and Android worked fine, but now Windows isn't working (to be honest, I'm questioning whether I ever checked before now). Here is the message I get on the Windows App:

Screenshot 2016-08-30 12.55.41.png

I've checked the Web Viewer in Safari and Chrome.

Avatar

Avatar
Boost 50
Employee
Bob_Bringhurst_
Employee

Likes

88 likes

Total Posts

411 posts

Correct reply

113 solutions
Top badges earned
Boost 50
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Boost 50
Employee
Bob_Bringhurst_
Employee

Likes

88 likes

Total Posts

411 posts

Correct reply

113 solutions
Top badges earned
Boost 50
Boost 5
Boost 3
Boost 25
Boost 10
View profile
Bob_Bringhurst_
Employee

30-08-2016

Also, make sure that you have updated your Desktop Web Viewer app instance in the portal since you enabled entitlement.

Avatar

Avatar
Boost 5
Employee
AndreiParaschiv
Employee

Likes

7 likes

Total Posts

49 posts

Correct reply

18 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Affirm 5
Affirm 3
View profile

Avatar
Boost 5
Employee
AndreiParaschiv
Employee

Likes

7 likes

Total Posts

49 posts

Correct reply

18 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Affirm 5
Affirm 3
View profile
AndreiParaschiv
Employee

30-08-2016

Hi Zac,

Entitlement is supported on all platforms, so as long as your authentication works correct on Windows,iOS and Android, it should work just as fine on Web viewer.

- What error are you receiving ? Are you trying to access the web viewer using a proxy connection ?

- Do do have the same results across different browsers ?

Thanks,

Andrei