Product unable to be changed from "Free" to "Restricted"

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scottl73621287

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scottl73621287

scottl73621287

29-08-2018

Hi all,

I have a product that was accidentally set to "free" instead of "restricted." When I try to change it now, I get an error that reads "Service is temporarily unavailable."

This has been happening for a while now. Changing the product ID for the collection would be prohibitively disruptive to live products.

Can anyone help?

-Scott

Accepted Solutions (1)

Accepted Solutions (1)

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AndrewTop

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AndrewTop

AndrewTop

04-09-2018

For anyone that is following along, or sees this problem themselves.

We found an message in the logs saying the Collection that the Product was associated with had an invalid layout.  Perhaps the layout's version was updated or something like that - I'm not sure.  That error prevented the Product from being saved.  Assigning the collection another layout, saving, and then assigning the original layout cleared that error and the Product saved properly.

When I have a chance, I'll look into providing a more informative message that helps the user quickly diagnosis the problem themselves.

Answers (2)

Answers (2)

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scottl73621287

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scottl73621287

scottl73621287

30-08-2018

Will do Darren. Worth noting that this is limited to a single product.

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Darren_Melanson

Employee

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Darren_Melanson

Employee

Darren_Melanson
Employee

30-08-2018

Hi Scott,

We just tried this ourselves and it works fine - which is odd...

Can you reach out to customer care and get this logged so we can take a much closer look?