Preview app not updating

Avatar

Avatar

royh70849153

Avatar

royh70849153

royh70849153

12-01-2016

i've updated a number of articles, uploaded them and clicked the preview button - but the changes aren't making it to the app.

i'm not provided an error and it was last working a few hours ago.

anybody else having similar issues?  feel like it's been intermittent since yesterday.

View Entire Topic

Avatar

Avatar

royh70849153

Avatar

royh70849153

royh70849153

14-01-2016

issue has resolved itself.  for clarification, after more trouble shooting, i found the following:

1. this was not preflight specific, though it was there as well (also in our test app.)

2. new content would not download to a device unless it was added to a new collection.

3. once content had download for the new collection, it was available on the old collection as well.

conclusion: seems as though the mechanism to push updated articles was having an issue.