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Preflight publish is returning an error

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frankl90835139
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frankl90835139
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10-08-2016

Hi there,

I'm starting up a new thread on this problem as I previously raised it in a discussion that had already been marked as answered.

I am trying to publish a project using the Preflight function. The progress bar gets to about 60% complete. It then stalls and after about 10 mins it goes red with the following error:

'Preflight failed because of a network error. Select the preflight button to try again.'

Is this a server issue or could it be related to one of the article files (they are packaged web apps) that I'm including in the project? Is there any way of updating using another tool that gives more detailed error messages - e.g. a console app?

I have tried to strip the project back to include just a single PDF but I get the same result.

I'm under some pressure to get a solution to this problem and would appreciate any assistance.

Thanks,

Frank

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10-08-2016

Thanks for the response Bob.

I don't think that it's a problem with the PDF. The PDF is just one of many attempts at preflight'ing an article. I've been trying to publish a web app packaged as a .article file with the same result. This was all working for me a few days ago and then yesterday, it stopped.

I've created a new app in the console but I can't seem to find a way of associating a collection with the new app. I'm not an admin on the project. Perhaps that's the problem.