Preflight not updating content

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minia92

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minia92

minia92

09-08-2016

Hi there

Is there server issue? doesn't appear on Adobe Health status page.

However I am unable to unable to have an app/project updating properly in Preflight

Adobe, any known issue tight now?

Accepted Solutions (1)

Accepted Solutions (1)

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Bob_Bringhurst_

Employee

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Bob_Bringhurst_

Employee

Bob_Bringhurst_
Employee

09-08-2016

There is a new release going out today, but it shouldn't affect preflight. Let us know if you're still unable to preflight.

Answers (5)

Answers (5)

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frankl90835139

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frankl90835139

frankl90835139

10-08-2016

OK. I see from your service updates that you've identified a problem in the build process. I'll leave you to it.

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frankl90835139

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frankl90835139

frankl90835139

10-08-2016

I tried it there with a collection containing a single article file, which contained a PDF and I get the same network error listed above.

Any thoughts?

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frankl90835139

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frankl90835139

frankl90835139

10-08-2016

That error message finally came up. It reads:

Preflight failed because of a network error. Select the preflight button to try again.

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frankl90835139

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frankl90835139

frankl90835139

10-08-2016

The Preflight function was working for me up until yesterday. Now, when I hit the Preflight button the progress bar gets to about 60% complete. It then stalls and about 10 mins later, it goes red and the hover message says that the Preflight has failed. This isn't the exact error message but I've been waiting about 15 mins for it to return in order to copy the error message and it still hasn't returned yet.

Is this a server issue or could it be related to one of the article files (they are packaged web apps) that I'm including in the project? Is there any way of updating using another tool that gives more detailed error messages - e.g. a console app?

Thanks,

Frank

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minia92

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minia92

minia92

10-08-2016

It's working today. Thanks Bob