Preflight experience is morbidly slow.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

26-01-2016

I reckon I could learn how to code while I'm waiting for our little friend to Preflight. Any ideas? Throw the MacBook out the window and draw the app instead?

Screen Shot 2016-01-26 at 14.59.38.png

Accepted Solutions (1)

Accepted Solutions (1)

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Bob_Bringhurst_

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Bob_Bringhurst_

Employee

Bob_Bringhurst_
Employee

26-01-2016

The team is trying to resolve these intermittent problems with publishing and preflighting. There is also a new release (2016.1) being deployed today, which could have some effect. Sorry about the inconvenience.

Answers (12)

Answers (12)

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andreig1004688

Employee

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andreig1004688

Employee

andreig1004688
Employee

29-01-2016

The engineering team isolated the issue, and they are working on a fix.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

26-01-2016

Any chance you guys could turn off the AUTO PREFLIGHT / PREVIEW on 'save' of a new layout? Sometimes gets in the way of editing and saving new layouts. Would prefer to work on several layouts and cards etc, and then preview in one go.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

01-02-2016

Excellent thanks Andrei. Hope you're well.

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WWDS_Support

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WWDS_Support

WWDS_Support

28-01-2016

Today still facing the same problem.

I noticed that this problem only happen in one out of two projects that I created inside my account.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

28-01-2016

Seems to be back online now as of 1pm UK time.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

28-01-2016

I am again experiencing very slow preflight previews. Around an hour per 'go'.

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WWDS_Support

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WWDS_Support

WWDS_Support

28-01-2016

Now it is showing below status:

Screen Shot 2016-01-28 at 5.23.53 PM.png

but once we select the preflight button, it will stuck again showing the previous status.. Please help...

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WWDS_Support

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WWDS_Support

WWDS_Support

27-01-2016

Hi,

We are facing the same problem today. Is it still related to the new release deployed?

Screen Shot 2016-01-28 at 3.10.54 PM.png

Really need to solve this ASAP.

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Bob_Bringhurst_

Employee

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Bob_Bringhurst_

Employee

Bob_Bringhurst_
Employee

26-01-2016

This issue should now be resolved. Please let us know if you experience any other preflight delays.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

26-01-2016

Great, thanks Bob. Be good to see this messaging on the DPS Status Home page too. Cheers. (Arrrgh!)

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

26-01-2016

So while the preflight preview is taking so long - no layouts or cards can be saved. 'Try Again' does not work This is a massive bug and pain. Just lost a whole layout with card designs and settings. Infuriating.

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davidhicks_dps

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davidhicks_dps

davidhicks_dps

26-01-2016

Two hours, people, two hours.