We do this app every year for the last 5 years. We don't change much, just update some pics here and there, minor copy changes, export article from InDesign and upload to AEM web tool. This year I have a batch of articles (they have multi states and videos, no HTML) that refuse to upload to the web tool. I have the "Upload Failed" red message close to the article and I have tried everything without any positive results. Has anything changed in the InDesign > AEM article environment since last year that could be causing this error message?
Yes AEM Mobile. No more folio producer. We migrated from DPS to AEM Mobile when it first came out a few years ago (Actually I was at the NY presentation the day Adobe launch it). The thing with these articles, and the reason we keep recycling them, is that they have a lot of multi states. Very complex. We have been adding stuff to them over the years and they have been working fine all along. Now we just update some content, change images, update videos and export / upload to AEM Mobile. This year, though, none of those articles are uploading. Dismantling the MSO's seems to fix the issues but of course, we would have to re-create all of them and that's exactly what we are tying to avoid. How can I open a support ticket?