Error with brand image

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jaredn71116668

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jaredn71116668

jaredn71116668

12-10-2017

I am getting an error while creating a new project - brand image upload fails. The upload button is greyed out while trying to upload it later.

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Ken_Beaton

Employee

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Ken_Beaton

Employee

Ken_Beaton
Employee

12-10-2017

Hi Jared, we have strict rules for what type of images we support (.jpg and .png) with specific size constraints for brand image.  I'm not entirely sure why the button would be disabled if you have sufficient permissions to edit the project.  Can you reach out to Adobe Support with your publication ID and we can take a look.