I was looking at the web view version of my app yesterday and noticed that banners are being rendered at a very low resolution. Maybe this is how it's always been, but I feel like I would have noticed it before now. Is there something that I need to change to fix this? They look terrible.
Here is the link to my app:
NMarroquin
Employee
NMarroquin
Employee
12-09-2016
Yes, the issue was resolved in the update last week. The team made more tweaks to their image fitting algorithm.
RichinZ
RichinZ
12-09-2016
Looks like this has been resolved in a recent update.
NMarroquin
Employee
NMarroquin
Employee
16-08-2016
Hey Steve, I just got back from vacation and saw your post. I'm checking with the devs on what might be happening here.
NMarroquin
Employee
NMarroquin
Employee
29-07-2016
Zac, there were some changes a couple releases ago to optimize the images being loaded in web viewer. Prior to the changes the viewer was pulling in very large images, which led to slow loading times. Another forum poster mentioned this last week and the team is working on a fix for the next release:
SFS-DPS
SFS-DPS
17-08-2016
Thanks Nathan! your support is appreciated. Ill pick what we this is the lesser of the two evils for now and wait for an update.
NMarroquin
Employee
NMarroquin
Employee
17-08-2016
With the help from your files I believe I've identified some additional changes to the web viewer to match the mobile device viewer behavior. Basically, there's differences in the fitting algorithms that take into account aspect ratio of the source image file, which could lead to the fuzzy resolution. I don't have an ETA yet, but am keeping an eye on the issue internally.
SFS-DPS
SFS-DPS
17-08-2016
Perhaps we are getting closer to figuring out this bug. Seems to be a bug because these promotional adjustments are not required for another card or preview image Ive had to deal with.
I set up 4 test folders numbered 002-005 here:
https://drive.google.com/folderview?id=0B4S58WYZQRxUTHpuYzZoTUlLOTQ&usp=sharing
If your results are the same as mine-My question is: Is this the way its supposed to perf
SFS-DPS
SFS-DPS
16-08-2016
Great! let me know what you find. I spent some time with a rep at gold support on Friday but it seemed the banner down sampling was reducing the image down to 320x320 for web-view. We tried different workaround with px size and proportions but it got pretty ugly. Also this seems to just be an issue with he banner card and perhaps only PNGs
SFS-DPS
SFS-DPS
10-08-2016
Also, I just tried to create an completely new banner, new High res PNG, RGB, image and still publishes blurry on web app.
What else can i try?
SFS-DPS
SFS-DPS
10-08-2016
I was just notified that the new update was suppose to resolve this issue. So I refreshed my web app, rebuilt it, uploaded high res png for the two banner cards affected and its still blurry. Any other recommendations?
NMarroquin
Employee
NMarroquin
Employee
02-08-2016
You should not need to take any action after the fix is released, which will be next week.
SFS-DPS
SFS-DPS
01-08-2016
Any idea what action we will need to take once the issue is corrected? Also when might the next release be.