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AuthToken binding

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Scott_Landis
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Scott_Landis
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08-12-2017

Hi all,

I've got an app with entitlement, using an identity provider. I'm successfully logging in but seeing different experiences between my web viewer and iOS app.

On iOS, I successfully login and after a few seconds, the app logs itself out.

Web viewer works correctly.

The IdP is Gigya.

I'm at a loss of how to trouble shoot this as I'm not seeing any server activity when the logout occurs. Additionally, when I attempt log back in, the IdP thinks the auth token is still valid and just pushes me back into the application.

Thanks

-Scott

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mtaylor718
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mtaylor718
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08-12-2017

Hi Scott,

There are several possible issues that could be causing the iOS app to log itself out. If you would like more assistance troubleshooting this issue I encourage you to contact Gigya Support by either creating a case in our support portal or by sending an email to support@gigya-inc.com. Once we receive the case one of our support engineers will reach out to you as soon as possible.

Best Regards,

Matt Taylor
Manager, Support Engineering
Gigya, US