Tommy,
Like I said to Jeffery, If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:
publication/<publicationId/article/<articleId>
for example:
publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL
Sincerely,
Matthew