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Android app, smooth scrolling content issue after app submission

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lolipoptrash
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lolipoptrash
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11-09-2015

I just submitted an android app to the Google Play store, and when I download the submitted app from the store the smooth scrolling InDesign articles are not working anymore.

They were fine on the test app, but with the app from the play store the article cuts off at the bottom of the screen, and doesn't show the content below it until you have scrolled past the bottom of the previously displayed content.

Screenshots below show how content doesn't update until reaching the end of the previous page content.

Here is a link to the app in the play store: RIT Media Sciences - Android Apps on Google Play

1. Scrolled down to bottom of first page content (2nd page content doesn't appear yet, just white space)

Screenshot_1.jpg

2. Scroll down further on first page content (still no second page content)

Screenshot_2.jpg

3. Scrolled past the first page displayed content, now second page content shows up

Screenshot_3.jpg

Ivan Mironchuk

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Neil_Enns_-_Ado
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Neil_Enns_-_Ado
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05-11-2015

Ok we ran through the whole process on our end and confirmed this is fixed, and that generating a smooth scrolling .article file with the new InDesign plug-in renders correctly on Android.

Since you're still experiencing this issue I suggest you call enterprise support for assistance. They can walk through things like making sure you have the right version of the plug-in installed, have updated the .article file correctly, etc.

You can find enterprise support contact info by logging into http://publish.adobe.com/ and clicking the Support link on the left tab list. Note that you must be signed in with your master account for the Support link to be active.

Neil