AEM Mobile Renewal Help

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Tetsubean

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Tetsubean

Tetsubean

08-06-2016

Has anyone been able to renew their AEM Mobile account? I have been in contact with various Adobe personnel since April trying to get a renewal quote and all I have been getting in return is "someone will contact you shortly". Our license is due July 10, 2016. We have been a customer since 2012 starting with Digital Publishing Suite then Digital Publishing Solutions and now AEM Mobile. We previously signed up with a reseller but I had heard that resellers could not sell this new product.

I am assuming there will be added costs involved to go along with the added features. This increase (which could be significant) will need to go through a process of approvals on my end which could take some time...time that is quickly running out. I initially contacted an Account Development Manager who conferenced me in with a sales person. The sales person was suppose to get back to me with costs but never did. I reached out again via email to the Account Developement Manager who said she would get back to me shortly (this was May 9th). I left her a voicemail around May 19th and she never responded. I then contact AEM-MobileSales@adobe.com. I received an email saying someone would get back to me shortly (this was May 20th). I sent a follow-up email yesterday, June 8th and still have heard nothing. I am at a loss as to what I should do next. Any help or information would be greatly appreciated.

Thank you,

Terry

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BobLevine

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BobLevine

BobLevine

08-06-2016

You may go into sticker shock with AEM Mobile. If that turns out to be the case, another option would be to contact MEI about Twixl.