To enable users to customize the page displayed when AEM service outage occured. | Community
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W
Adobe Employee
WoobiAdobe Employee
Adobe Employee
April 27, 2021
Declined

To enable users to customize the page displayed when AEM service outage occured.

  • April 27, 2021
  • 6 replies
  • 1543 views
機能強化リクエスト（RFE）のサマリー：

customize the page displayed when AEM service outage occured.
ユースケース：  
現在／過去のビヘイビアー： nothing(default page will be displayed)
改善済み／予想されるビヘイビアー: customers can customize the page for their users.
環境の詳細（AEM バージョン／サービスパック、該当する場合はその他の詳細）： AEM as Cloud Service
顧客名／組織名：  
スクリーンショット（該当する場合）：  
コードパッケージ（該当する場合）：  

    6 replies

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    April 28, 2021

    @woobi Request you to please elaborate on your request. 

    Kautuk Sahni
    W
    Adobe Employee
    WoobiAdobe EmployeeAuthor
    Adobe Employee
    April 28, 2021

    @kautuk_sahni 

     

    Here is the details.

     

    When AEMaaCS outage occured, this page was displayed.

    Our customers want to show their own page not Adobe's. 

     

    W
    Adobe Employee
    WoobiAdobe EmployeeAuthor
    Adobe Employee
    May 17, 2021

    @kautuk_sahni 

    Is there any update info about this issue？

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    May 17, 2021
    hamidk92094312
     Please help us review this Idea.
     
    Kautuk Sahni
    H
    Adobe Employee
    Hamid1350Adobe Employee
    Adobe Employee
    May 17, 2021

    Hi@woobi 

    Please note that depending on the cause/originate of the outage the error page is displayed by different component. For instance, this screen is shown by Fastly for 5xx status codes and sometimes those originate from the AEM application, sometimes not.
     
    For the cases which originate from AEM, just an idea, I imagine the response could be caught and somehow transformed into a different status code which Fastly doesn’t react to, enabling AEM to own the markup. For the cases which do not originate from AEM (such as unhealthy pods) if you are using an Akamai or some web server front (connecting to Fastly) you can add the custom message there.

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    October 19, 2021

    @woobi We are closing this ticket as we do not hear a response from you. Please reply with information asked on this thread to reopen it again. 

    Kautuk Sahni
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