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Lock / Unlock permissions for user administrators

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30-11-2021

Request for Feature Enhancement (RFE) Summary: There should be a permission for user administrator or webmasters to unlock pages that have been locked by an Author. 
Use-case: A client is on AMS. In this environment, an author locks a page, but goes on holiday or leaves for the weekend or is sick. The page remains locked and the client has to contact Adobe to unlock that page. It would be easier if a client-side user administrator or webmaster can unlock those pages as well. 
Current/Experienced Behavior: Client needs to contact Adobe to unlock a page.
Improved/Expected Behavior: Client can unlock a page himself, through an assigned user-administrator or webmaster... 
Environment Details (AEM version/service pack, any other specifics if applicable): AEM 6.5
Customer-name/Organization name: National Lottery
Screenshot (if applicable):  
Code package (if applicable):  
3 Comments

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Community Advisor

30-11-2021

@jeremy-lanssiers We can unlock the pages by using admin credentials in new ways:

1. Navigate to CRX Explorer and go the page path and un-lock.

Reference: https://aem4beginner.blogspot.com/how-to-unlock-page-in-aem

 

2. Navigate to CRXDE console and go the page path -> right click -> mixins " remove lockable" mixins and Save the changes. 

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Employee Advisor

30-11-2021

@jeremy-lanssiers 

In addition with what @Raja-kp proposed, an administrator user can also break the lock from the UI by editing the locked page and clicking on the lock in the top banner. 

See the documentation (1) for the same

I tried the use case on a 6.5.10 instance and it worked as expected

 

(1) Editing Page Content | Adobe Experience Manager

Status changed to: Declined

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Community Advisor

20-04-2022

This is not practical specaily Adobe hosted environment where PROD admin rights are with Adobe.

There should be group or group of people who can also do this.

This will allow better Authoring experience and tracking of changes and unwanted edit.