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AEM as a Cloud Service doesn't download logs more than one week

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y-sawayama
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y-sawayama
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13-04-2021

機能強化リクエスト(RFE)のサマリー: Get logs more than one week from Cloud Manager
ユースケース: When we receive Alert notification from Customer, We can retrace its past and survey it.
現在/過去のビヘイビアー: Within one week
改善済み/予想されるビヘイビアー: more than one week (for as long a time as possible)
環境の詳細(AEM バージョン/サービスパック、該当する場合はその他の詳細): AEM as a Cloud Service
顧客名/組織名:  
スクリーンショット(該当する場合):  
コードパッケージ(該当する場合):  
6 Comments

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hamidk92094312
Employee

26-04-2021

Hi @y-sawayama 

Thanks for submitting this idea.
Please provide a screen shot from the log download console you are referring to, along with the steps to reproduce the behavior. This is to ensure we understand the proposed idea accurately. Thanks

Status changed to: Needs Info

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y-sawayama
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26-04-2021

Hi @hamidk92094312 

Thank you for your reply.

Steps

1. Open Cloud Manager Console

2. Program Overview > Environments

3 Click "Download Logs"

Please refer to the attached screen shots

 

Best regards,

y-sawayama

 

image.png

image.png

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16-06-2021

@hamidk92094312 

 

Is there any update info about this issue?

 

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hamidk92094312
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16-06-2021

Hi @y-sawayama 

This request has been raised to the product team via the Jira CQ-4326529. The product team will triage this request to verify feasibility based on the prioritization model. This post will be updated according to the Jira request status.

Status changed to: Investigating

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justin_at_adobe
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11-08-2021

@y-sawayama Thanks for submitting this idea. We are tracking this internally and will consider this during future prioritization planning sessions. In the meantime, I would suggest looking at using the Cloud Manager API to download the logs you are interested on a recurring basis and persisting them into your own storage infrastucture.

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09-09-2021

 
Status changed to: Investigating