XMLForm.exe crashes in event log

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funal

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funal

funal

16-02-2021

Hello to all,

Event log writes below error continuously. Application seems working properly but considering event log keeps writing this error  what if it effects somehow. I wanted to get your opinion about what can be the reason and how can we fix this issue? 

 

 

Faulting application name: XMLForm.exe, version: 3.6.19011.0, time stamp: 0x5c91e427
Faulting module name: CoolType.dll, version: 5.14.6.42002, time stamp: 0x5ba2eae7
Exception code: 0xc0000409
Fault offset: 0x001d36ae
Faulting process id: 0x21b4
Faulting application start time: 0x01d70210625828e7
Faulting application path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\XMLForm.exe
Faulting module path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\CoolType.dll
Report Id: 5c9b7bbd-526f-445b-84be-b6e09b186eff
Faulting package full name:
Faulting package-relative application ID:

 

Details:

Log Name: Application
Source: Application Error
Date: 2/13/2021 5:23:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: **
Description:
Faulting application name: XMLForm.exe, version: 3.6.19011.0, time stamp: 0x5c91e427
Faulting module name: CoolType.dll, version: 5.14.6.42002, time stamp: 0x5ba2eae7
Exception code: 0xc0000409
Fault offset: 0x001d36ae
Faulting process id: 0x2044
Faulting application start time: 0x01d70213bb05f23a
Faulting application path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\XMLForm.exe
Faulting module path: C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\CoolType.dll
Report Id: 11852946-9ff9-4df1-adc7-3dd9f0938f89
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-13T14:23:02.030109600Z" />
<EventRecordID>66149</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>XMLForm.exe</Data>
<Data>3.6.19011.0</Data>
<Data>5c91e427</Data>
<Data>CoolType.dll</Data>
<Data>5.14.6.42002</Data>
<Data>5ba2eae7</Data>
<Data>c0000409</Data>
<Data>001d36ae</Data>
<Data>2044</Data>
<Data>01d70213bb05f23a</Data>
<Data>C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\XMLForm.exe</Data>
<Data>C:\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\XMLFormService\bin\CoolType.dll</Data>
<Data>11852946-9ff9-4df1-adc7-3dd9f0938f89</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Accepted Solutions (1)

Accepted Solutions (1)

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Kosta_Prokopiu1

Employee

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Kosta_Prokopiu1

Employee

Kosta_Prokopiu1
Employee

16-02-2021

The CoolType.dll has to do with font related functions. It is also used in Adobe Creative products. When this error shows up you may have issues with a font management software or possibly a problem with one of your font files?

Did you open a support case with Adobe? I am assuming that you have support when running AEM Forms server software.

Answers (1)

Answers (1)

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Mayank_Gandhi

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Mayank_Gandhi

Mayank_Gandhi

18-02-2021

@funal Make sure the fonts directory and user access are correctly mapped.