Send With Document failing with flattened PDF

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lsmurph
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lsmurph
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15-04-2021

We have an adaptive form that accepts attachments. On a recent failure to send the flattened .pdf with the Send With Document activity, the attachments were about 2.5 MB a piece upon submission. After assembling the .pdf, the attachments grew to ~15 MB a piece. The error message we receive is: 08:05:23,531 WARN [com.adobe.image2pdf.bmc.Image2PDFConverterInternal] (RequestProcessor-35) ALC-PDG-001-000-Jpeg specific converter failed JFIF APP0 must be first marker after SOI. 

 

It is puzzling to me that the assemble .PDF works just fine with this form and its attachments. It just fails to send the email. When I open the image in Notepad, there is no JFIF but instead Exif but then I opened a personal image in Notepad and it also had Exif and sent through the process without error. 

 

This is happening in production and often.

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workflowuser
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15-04-2021

it is a warning but still needs to be investigated. Suggest you log a ticket with support

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workflowuser
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26-04-2021

Hi

Can you use Acrobat to do the conversion of the image to PDF. You will need to set the settings as specified in this screenshot. Engineering has confirmed this to work. Let us know if this works. 

ImgToPdf.PNG

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workflowuser
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21-04-2021

does the send email fail with every attachment?

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workflowuser
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16-04-2021

I was able to convert the jpg and assemble it with other pdfs.

I have written a small sample for you to try the conversion. The sample is available here. Please make sure you select the JPG to PDF operation and upload your jpg file.

Once you get the PDF, you can try to assemble it by selecting the Assemble PDF files operation in the same page. Make sure you upload the DDX file and the pdf's that you want to assemble.

If you run into issues, please let us know