Published Adaptive Form Does Not Send Out E-Mail

[#1]

We have an adaptive form that sends out an e-mail on submission.  It is part of a flow, the form works as intended when the page is in edit mode, i.e with the "editor.html" in the URL localhost:4502/editor.html/content/formname.html in the author instance.  But when we publish the form to localhost:4503/content/formname.html the e-mail is not being sent.  It looks like the data binding stops working on the published forms as well.  Can you please help?

[#2]

is it possible to share a sample package of form with us?

[#3]

This is what is showing on our error log, mostly SSL related.

Level	Date / Time	Message
[ERROR]	2019-09-23 09:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 08:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 07:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace com.adobe.granite.crypto.CryptoException: Cannot convert byte data at com.adobe.granite.crypto.internal.CryptoSupportImpl.unprotect(CryptoSupportImpl.java:130) at com.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel.getRefreshToken(OAuthConfigSlingModel.java:101) at com.adobe.forms.foundation.oauth.service.impl.RefreshTokenSchedulerImpl.getAllCloudConfigs(RefreshTokenSchedulerImpl.java:133) at com.adobe.forms.foundation.oauth.service.impl.RefreshTokenSchedulerImpl$1.run(RefreshTokenSchedulerImpl.java:113) at org.apache.sling.commons.scheduler.impl.QuartzJobExecutor.execute(QuartzJobExecutor.java:347) at org.quartz.core.JobRunShell.run(JobRunShell.java:202) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:834) Caused by: com.adobe.granite.crypto.CryptoException: Failed decrypting cipher text at com.adobe.granite.crypto.internal.CryptoSupportImpl.decrypt(CryptoSupportImpl.java:66) at com.adobe.granite.crypto.internal.CryptoSupportImpl.unprotect(CryptoSupportImpl.java:127) ... 8 common frames omitted Caused by: com.rsa.jsafe.JSAFE_PaddingException: Invalid padding. at com.rsa.jsafe.JSAFE_SymmetricCipher.decryptFinal(Unknown Source) at com.adobe.granite.crypto.internal.jsafe.JSafeCryptoSupport.getPlainText(JSafeCryptoSupport.java:267) at com.adobe.granite.crypto.internal.jsafe.JSafeCryptoSupport.getPlainText(JSafeCryptoSupport.java:249) at com.adobe.granite.crypto.internal.CryptoSupportImpl.decrypt(CryptoSupportImpl.java:64) ... 9 common frames omitted
[ERROR]	2019-09-23 07:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-23 06:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 04:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 02:34:31	Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 01:34:34	Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 00:34:31	Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-23 00:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-23 00:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-22 21:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-22 21:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-22 15:34:50	Failed to validate URL https://use.typekit.net/dje4ayd.js: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-22 15:34:31	Failed to validate URL http://www.adobe.com/go/marketingcloud_privacy: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-22 14:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-22 14:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-22 07:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-22 07:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-22 01:34:50	Failed to validate URL https://marketing.adobe.com/resources/help/en_US/home/: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-22 01:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-22 00:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-22 00:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-21 23:34:51	Failed to validate URL https://marketing.adobe.com/resources/help/en_US/home/: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-21 23:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-21 21:34:31	Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-21 21:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-21 21:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-21 20:34:31	Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-21 14:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-21 14:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-21 12:34:50	Failed to validate URL https://use.typekit.net/dje4ayd.js: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-21 12:34:31	Failed to validate URL http://www.adobe.com/go/marketingcloud_privacy: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-21 07:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-21 07:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-21 00:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace
[ERROR]	2019-09-21 00:00:00	Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel
[ERROR]	2019-09-20 21:34:50	Failed to validate URL https://marketing.adobe.com/resources/help/en_US/home/: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-20 21:34:31	Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask
[ERROR]	2019-09-20 21:00:00	Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace com.adobe.granite.crypto.CryptoException: Cannot convert byte data at com.adobe.granite.crypto.internal.CryptoSupportImpl.unprotect(CryptoSupportImpl.java:130) at com.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel.getRefreshToken(OAuthConfigSlingModel.java:101) at com.adobe.forms.foundation.oauth.service.impl.RefreshTokenSchedulerImpl.getAllCloudConfigs(RefreshTokenSchedulerImpl.java:133) at com.adobe.forms.foundation.oauth.service.impl.RefreshTokenSchedulerImpl$1.run(RefreshTokenSchedulerImpl.java:113) at org.apache.sling.commons.scheduler.impl.QuartzJobExecutor.execute(QuartzJobExecutor.java:347) at org.quartz.core.JobRunShell.run(JobRunShell.java:202) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:834) Caused by: com.adobe.granite.crypto.CryptoException: Failed decrypting cipher text at com.adobe.granite.crypto.internal.CryptoSupportImpl.decrypt(CryptoSupportImpl.java:66) at com.adobe.granite.crypto.internal.CryptoSupportImpl.unprotect(CryptoSupportImpl.java:127) ... 8 common frames omitted Caused by: com.rsa.jsafe.JSAFE_PaddingException: Invalid padding. at com.rsa.jsafe.JSAFE_SymmetricCipher.decryptFinal(Unknown Source) at com.adobe.granite.crypto.internal.jsafe.JSafeCryptoSupport.getPlainText(JSafeCryptoSupport.java:267) at com.adobe.granite.crypto.internal.jsafe.JSafeCryptoSupport.getPlainText(JSafeCryptoSupport.java:249) at com.adobe.granite.crypto.internal.CryptoSupportImpl.decrypt(CryptoSupportImpl.java:64) ... 9 common frames omitted

[#4]

Yes, it is accessible and able to send email from the publish instance which is hosted on the same server with different port.

Could it be that the e-mail is working but the Adaptive Forms workflow only works in edit mode?

[#5]

Please share the error logs and snippet from the browser console.

[#6]

Is the mail server accessible fromnyour publish instance

can you ping the exchange server and verify?

[#7]

They have been configured

[#8]

Have you configured the mail service on your publish?

The default mail service is required for both notifications and subscriptions.

• on the primary publisher
• signed in with administrator privileges
• access the Web Console
  • for example, http://localhost:4503/system/console/configMgr
• locate the Day CQ Mail Service
• select the edit icon and enter the values

[#9]

Just to give more information about about our current setup we have an Azure instance for Author and Publish, in the Author /editor/html/content/formname.html works, but /content/formname.html does not work.  In Publish /content/formname.html does not work.  When I say work I mean the e-mail is sent out after I click the "Submit" button on the form.